Experience Matters
OCTOBER 19, 2016
We regularly help companies create cultures that are more customer-centric. So it seemed like a fun idea to create an infographic on the topic. Enjoy! You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ […].
Michelli Experience
OCTOBER 19, 2016
In addition to highly conflictual political discourse (which may have sunk to an all-time low in the US), I’ve recently observed a number of people making obscene gestures at one another, swearing, and ranting in stores as well as during miscellaneous business transactions. American activist Rachel Corrie once noted, “We should be inspired by people…who show that human beings can be kind, brave, generous, beautiful, strong – even in the most difficult circumstances” I am convi
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CX Journey
OCTOBER 19, 2016
I originally wrote today's post for Clicktools. It appeared on their blog on March 31, 2016. I have modified it slightly since then. Are you listening to your customers? What are you doing with what you've heard? In order to transform the customer experience, it's critical that you listen to your customers. Unfortunately, customer listening has two major flaws - or, more accurately, companies have two major shortcomings when it comes to customer listening.
GetFeedback
OCTOBER 19, 2016
Loyal customers are crucial to a brand's success. So how do you get them? First, by designing a customer onboarding experience that sets the tone.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Beyond Philosophy
OCTOBER 19, 2016
Did you know there was once a German belief that if you sleep with your mouth open, your soul will escape disguised as a white mouse ? Or that ancient doctors used to drill holes in their patients’ heads to cure migraines? Or that drinking the ground up testicles of a small mammal mixed with alcohol was considered a contraceptive in 16th century Canada?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
OCTOBER 19, 2016
The other night I had a wonderful meal at Mama Louise , an Italian restaurant in Orlando on Florida’s ever popular “Restaurant Row.” I ordered Mama’s Stuffed Chicken, and it was delicious. But, good food isn’t what this is about. It’s about the experience that Joe Esposito and his staff created. First, the staff was friendly and helpful, making suggestions and letting us know what was most popular on the menu.
Think Customers
OCTOBER 19, 2016
Imagine a future where consumers no longer compare and select products, because companies already know exactly what each person wants and automatically deliver the right product. This may sound like science fiction, but at the DMA’s &Then annual conference, marketing experts outlined efforts to turn ideas like this into reality.Marketers have long strived to deliver the right product and service to the right person at the right time.
Amity
OCTOBER 19, 2016
SaaS Tattler Issue 95 - What Are Your Haters Actually Saying About You? Customer Success teams often radiate positivity, they support and cheer on their customers, and they watch out for their best interest. However, they are also in the front-line when it comes to unhappy, loud, and highly critical customers. Yes, there will /always/ be unhappy customers, but should we be listening nonetheless?
Eptica
OCTOBER 19, 2016
Date: Wednesday, October 19, 2016 Falling through the gaps – email and the insurance industry. Published on: October 19, 2016. Author: Chris Eideh Earlier this month, we published the 2016 Eptica Insurance Multichannel Customer Experience Study , which evaluated how insurers in the US, across ten sectors are meeting the challenge of new digital channels for customer service.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Avaya
OCTOBER 19, 2016
Imagine for a moment: you’re connected to a network via a piece of string. You perform your work, you wind down for the day and you disconnect from the network. When you leave the office, that piece of string stays behind, lying exactly where you last connected—exposed. Wouldn’t you know … the very next person to walk past your office after you leave is a hacker or a malicious employee (remember many attacks start from inside your network) who can now gain access to your open, vulnerable network
Kate Nasser
OCTOBER 19, 2016
Lessons Learned in Life is People Skills global Twitter chat topic SUN. Oct 23rd. 10amET. Share your insights and join us w/ hashtag #PeopleSkills. Host: Kate Nasser, The People Skills Coach™. Co-host is Dr. Gia Sison, MD and life blogger. The post Lessons Learned in Life: JOIN People Skills Chat Oct. 23 | #PeopleSkills appeared first on KateNasser.com.
LiveChat
OCTOBER 19, 2016
Good customer service leads to good business results. There’s no denying that. And to get good customer service, you need a team of dedicated agents with the right set of good customer service skills. There’s a lot of customer service skills agents should pick up when working with customers online and offline. However, some of those skills will be more useful than others during the upcoming Holiday Shopping Season.
iPerceptions
OCTOBER 19, 2016
We’re always looking for new ways for you to get the most out of your iPerceptions data. We understand your need to have a tool that not only lets you analyze all the data that you can collect with your iPerceptions projects, but also dig deeper into your data and get those actionable insights that we all crave so much.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Blueshift
OCTOBER 19, 2016
In this series, we cover the common pitfalls all marketers face at some point when scaling personalization in their triggered marketing. From emails to mobile push notifications to SMS to display retargeting, the common platforms used today to market across channels begin to lose efficacy when organizations try to personalize their communications to an ever […].
Natalie Petouhof
OCTOBER 19, 2016
Tweet Field Service Management provides the best capabilities to help employees serve customers. Field customer service occurs when resources or services are deployed onsite at a client. Field service management software enables companies to be flexible and nimble when providing service. These offerings are great at detecting problems before having to send someone to repair or fix a customer’s issue.
The DiJulius Group
OCTOBER 19, 2016
Where Do Your Sales Come From? Leaders love to talk about revenue streams by showing graphs and charts with the breakdown of sales categories. It is important to know the percentage of sales generated by products or services and to monitor trends, especially growth and decline of your business revenue. However, there is one critical […].
Natalie Petouhof
OCTOBER 19, 2016
Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. The program offers buyers of technology a list of offerings to consider in their pursuit of digital transformation to p rovide the best capabilities to drive leading customer service.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Circular Edge
OCTOBER 19, 2016
At OpenWorld 2016 Circular Edge's CEO sAchin Choudhari and myself delivered an educational session and live demo of "Mobile Applications Up and Running in Less Than an Hour". The original objective was to show attendees how to rapidly get out-of-the-box mobile applications up and running in a JD Edwards EnterpriseOne environment, in less than an hour.
Blueshift
OCTOBER 19, 2016
In this series, we cover the common pitfalls all marketers face at some point when scaling personalization in their triggered marketing. From emails to mobile push notifications to SMS to display retargeting, the common platforms used today to market across channels begin to lose efficacy when organizations try to personalize their communications to an ever […].
Customer Interactions
OCTOBER 19, 2016
IVR Optimization Is CX Optimization, Delivers Considerable ROI
dscout People Nerds
OCTOBER 19, 2016
How retailers use dscout’s mobile qualitative research methods.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
dscout People Nerds
OCTOBER 19, 2016
Not all—or even most—product hunting happens online.
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