Wed.Jan 22, 2025

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Multi-Location Review Management: A Guide for Growing Businesses

InMoment XI

Too often, growing retail businesses end up with a growing image problem. By the time a company has dozens or even hundreds of locations, many processes have become standardized and efficient. But not everything that worked well with just a handful of stores scales as effectively as company leaders hope. One of those complexities is what to do about all the online reviews streaming in.

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Introducing multi-turn conversation with an agent node for Amazon Bedrock Flows (preview)

AWS Machine Learning

Amazon Bedrock Flows offers an intuitive visual builder and a set of APIs to seamlessly link foundation models (FMs), Amazon Bedrock features, and AWS services to build and automate user-defined generative AI workflows at scale. Amazon Bedrock Agents offers a fully managed solution for creating, deploying, and scaling AI agents on AWS. With Flows, you can provide explicitly stated, user-defined decision logic to execute workflows, and add Agents as a node in a flow to use FMs to dynamically inte

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12 Local SEO Challenges Grocery Stores Experience and How To Overcome Them

InMoment XI

For enterprise grocery businesses with hundreds or even thousands of individual stores, local SEO is tricky business. Maintaining an effective online presence is crucial for increasing foot traffic and online visibility. But manually keeping every listing on every site and service up to date is challenging with a single store. Scaled up to hundreds or thousands, it starts to seem impossible!

How To 195
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How Cato Networks uses Amazon Bedrock to transform free text search into structured GraphQL queries

AWS Machine Learning

This is a guest post authored by Asaf Fried, Daniel Pienica, Sergey Volkovich from Cato Networks. Cato Networks is a leading provider of secure access service edge (SASE), an enterprise networking and security unified cloud-centered service that converges SD-WAN, a cloud network, and security service edge (SSE) functions, including firewall as a service (FWaaS), a secure web gateway, zero trust network access, and more.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

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How to Create a YouTube Channel: A Simple Guide for Beginners

Brandwatch CX

Learn how to create a YouTube channel from scratch with this straightforward guide for beginners.

How To 97

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Five CX Performance Elements that Excite Your Customers 

Daniel Group

What makes customers truly delighted with their service experiences? After analyzing years of customer feedback, weve uncovered five key performance elements that consistently excite and engage customers. These elements not only enhance customer satisfaction but also significantly boost Net Promoter Scores (NPS). I recently presented at the AED Summit , where I discussed lessons from two decades of helping companies measure, manage, and improve CX.

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Top 12 Facebook Marketing Tools Every Business Needs

Brandwatch CX

Discover essential Facebook marketing tools to enhance your business strategy and drive results. Dive in to find the right solutions for your growth!

Tools 52
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187: Service Recovery

The DiJulius Group

About Dave Murray The DiJulius Groups Vice President of Consulting and co-author of The Employee Experience Revolution, Dave is a master at helping companies create real change thatsticks. He excels at communication and easily bridges the gap between your corporate leaders and front-line team members. His passion for building ideal environments can lead your team.

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A/B Testing Social Media: Boost Your Engagement and ROI

Brandwatch CX

Learn effective A/B testing strategies for social media to enhance engagement and drive results. Discover practical tips to boost your campaignsread more!

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Do you know the “Give ‘Em the Pickle Philosophy?

ImprintCX Articles

In 1972, Bob Farrell, founder of Farrell’s Ice Cream Parlour, received a letter from a loyal customer upset about being charged for a pickle that used to be free. Rather than dismiss the complaint, Farrell saw the bigger picture: the pickle wasnt just a garnishit was a symbol of great customer service and going the extra mile. This revelation became the cornerstone of his Give Em the Pickle!

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How Does TikTok Work: A Beginner’s Guide to the App in 2025

Brandwatch CX

Discover how TikTok functions in 2025 with this beginner's guide. Learn the basics, features, and tips to navigate the platform effectively.

Tips 52
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7 Ways Tax Attorneys Can Provide Superior Service

CSM Magazine

Take the uncertainty out of tax planning that’s what tax attorneys do best. By listening to your concerns, answering your questions, and creating a personalized strategy, they empower individuals and businesses to flourish in an ever-shifting tax environment. However, simply knowing the law is no longer enough in an era where client expectations are higher than ever.

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The Future Of B2B Marketing Programs Is Adaptive

Forrester's Customer Insights

Traditional demand-generation strategies don't accommodate the complex realities of B2B buying. Learn why adaptive programs are the answer.

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The Evolving Retailer's Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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7 Best Local Listing Management Software for Supermarkets and Grocery Stores

InMoment XI

Local listing management is crucial for any business that relies on local foot traffic. That makes it an essential function for supermarkets and grocery stores, whose revenue is almost entirely local. But keeping listings accurate and up to date across every possible service, directory, and platform isnt easy to do. For supermarkets with numerous locations, the job becomes nearly impossible without the right local listing management software.

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NetApp Focuses on Storage And Exits FinOps

Forrester's Customer Insights

Last week Flexera announced intent to acquire Spot by NetApp to the tune of $100 million a considerable drop from the $450 million that NetApp paid to acquire Spot (and does not account for NetApps CloudCheckr acquisition that followed shortly).

Trends 26
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Top 20 AI marketing tools to boost your marketing efficiency

BirdEye

What if you could make your marketing efforts smarter, faster, and more effective without working around the clock? In 2025, AI marketing tools are giving marketers the power to do just that. No longer reserved for tech giants, AI is now within reach for businesses of all sizes, changing how campaigns are created, executed, and optimized. In a world of high consumer expectations, AI is a marketing breakthrough.

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