Beyond Philosophy

OCTOBER 23, 2021

Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy , that changed the way at looked at the future of business. In 2002, I began my global Customer Experience consultancy, Beyond Philosophy, a term a bandied about long before anyone even knew what it was.

Customer Experience 78

Customer Experience Consulting Conference ROI 78

Magellan Solutions

OCTOBER 23, 2021

Who to turn to when cold calling services become too overwhelming? Cold calling is exciting but at times it can become frightening. . As a company that has been working as a provider for sales cold calling services , Magellan Solutions is aware of how it can get overwhelming for both the caller and the agent. Formula For Successful Outbound Cold Calling Services.

Tips 52

Tips Call Flow Call Center Sales 52

Knowmax

OCTOBER 23, 2021

All you need to know about the future of Knowledge Management in 2022.

Management 52

Management Software Customer Experience Customers 52

Knowmax

OCTOBER 23, 2021

Knowledge Management For Superior Customer Service.

Customer Service 52

Customer Service Management Customers Knowledge Base 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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