My Customer
DECEMBER 13, 2022
Check your wallet (digital and/or physical) - do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology. 13th Dec 2022. By BlueOceanContactCenters.
InMoment XI
DECEMBER 13, 2022
My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand. When we manage client programs at InMoment, return on investment (ROI) is always top of mind. We strongly believe this should be a top priority for any team trying to improve customer or employee experiences to show that they are positively contributing to the financial outcomes of their business.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
DECEMBER 13, 2022
Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology… and probably more. Salesforce research says consumers like us belong to 4.3 loyalty programs on average. And you’re probably spending a decent amount of money at those places. If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members,
Adrian Swinscoe
DECEMBER 13, 2022
This is a guest post by Tom Gibby, the Co-Founder and CMO of The Bot Platform. The first step in asking is always the hardest. You […]. The post 9 ways to help get your budget approved first appeared on Adrian Swinscoe.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
kommunicate
DECEMBER 13, 2022
Last Updated on December 13, 2022 Chatbots have revolutionized customer support and service automation in business organizations today. It doesn’t matter if your organization is big or small; chatbots have something to offer everyone. Almost all modern and evolving businesses have deployed chatbots to increase market relevance. Not only are they multifunctional, but they also [.].
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Maru Group
DECEMBER 13, 2022
By Steve Brockway Maru/Matchbox | December 2022. Consumer Duty raises the bar of regulatory consumer protection in the financial services sector by shifting the regulation paradigm from a process-driven approach to one based on customer outcomes. To achieve this, firms need improved customer insight to engage teams and consistently provide products, services, and communication to deliver good outcomes.
Helpware
DECEMBER 13, 2022
The COVID-19 pandemic disrupted nearly every industry in multiple ways. A particular challenge involved shifting work from the office to employees’ homes. As a result, employees set up home offices in anticipation of working from home for an extended period. Similarly, supervisors accustomed to being in the trenches with their teams were faced with remote team management.
Blake Morgan
DECEMBER 13, 2022
. For years, the streaming wars dominated as more customers cut the cord on cable, new streaming services popped up to challenge Netflix, and an incredible amount of original content was produced. But the days of streaming wars are over. Customers are overrun by so many streaming services when all they want to do is watch quality shows.
Zonka Feedback
DECEMBER 13, 2022
If you’re reading this article, you have probably decided to collect patient feedback. But one thing to keep in mind while creating patient feedback surveys is when to capture feedback. You can get the most specific feedback based on patients’ and visitors’ recent experiences. For example, if you wish to collect healthcare quality feedback, you would need to survey patients after the treatment is complete or nearing completion.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
West Monroe
DECEMBER 13, 2022
How do you do more with the same—or even less? That’s the question facing today’s tech companies, as economic volatility and an unpredictable labor market dampen available capital, reduce resources, and ratchet up the pressure on profitability. Those that focus on efficient product-led growth, a digital-first customer experience, and disciplined revenue operations will emerge successful. 2-Minute Takedown.
My Customer
DECEMBER 13, 2022
Check your wallet (digital and/or physical) - do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology. 13th Dec 2022. By BlueOceanContactCenters.
Education Services Group
DECEMBER 13, 2022
Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. Needless to say, no one could have predicted the wild ride the year turned out to be, but we got a few things right. According to the 2022 Customer Success Leadership Study , 78.5% of CS teams now report directly to the C-suite. 16.6% report to the Chief Revenue Officer – a great indicator that executives are recognizing Customer Success as a critical revenue driver
Lithium
DECEMBER 13, 2022
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan , Community and Knowledge Manager for LogRhythm. After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
delighted
DECEMBER 13, 2022
The end of the quarter – and especially the end of the year – is always a time for reflection and planning. As we approach 2023, the Delighted team is busy thinking forward: what projects do we want to tackle, what is our big focus, and what improvements do we want to make to our customer and employee experience programs? We have a feeling you’re thinking about those things, too – so let’s think about them together!
SAP Customer Experience
DECEMBER 13, 2022
In the SAP HANA tooling User Assistance team, we are working to bring the principles of simplicity, improved user experience, and improved performance to the help that we create for SAP HANA Cloud Central. To that end, in Q4 of 2021, the first version of integrated help for SAP HANA.
Optimove
DECEMBER 13, 2022
We all know that history tends to repeat itself. We’ve seen it happen. It occurs across all sectors, from economic crises to global pandemics and mass extinctions. So, let’s take what we know about past international sporting mega-events and apply it to the World Cup. We’ll use data from Euro 2020 to make predictions about newly acquired World Cup players and how they are expected to behave one year after the tournament.
SurveySparrow
DECEMBER 13, 2022
So you’ve set up an Instagram account and have already grown an audience, but you want to know how to get more followers and increase engagement. In this article, we’ll discuss several strategy tips that can help you do so. 7 Tips To Grow Your Instagram Audience. As a business owner, you know that building a strong Instagram following can be key to driving growth.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
NobelBiz
DECEMBER 13, 2022
When doing live or recorded listening sessions, it is crucial to routinely share your comments with supervisors. You must assist the call center in ensuring the accuracy of its quality measurement procedures. Calibration sessions serve this purpose for call centers.Read more from our article. The post How To Set Up Excellent Call Center Calibration sessions?
Circular Edge
DECEMBER 13, 2022
Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Business data abounds, but are you taking full advantage? The average small-to-midsize business owns nearly 50 terabytes of data — but most goes underutilized.
SurveySparrow
DECEMBER 13, 2022
The HIPAA-compliant form builders available today are a great way to help businesses to protect better their customers’ personal health information (PHI) while streamlining their workflow. HIPAA-compliant forms ensure that all sensitive patient information is secure, private, and accessible only to authorized personnel. In this article, we’ll explore the top 10 HIPAA-compliant form builders for automating PHI & workflows.
Helen Dewdney
DECEMBER 13, 2022
The majority of people in the UK are not looking forward to Christmas, according to a new survey carried out by Statista. The cost of living crisis is a huge contributory factor in this stress. Families are unable to celebrate in ways they would like to because they just can’t afford it. The survey found that 62% of UK Adults are not looking forward to Christmas.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
DECEMBER 13, 2022
After the 2020 murder of George Floyd, brands and agencies swiftly made bold commitments to invest in Black-owned media companies. The goal? To better reflect the diversity of brands’ audiences and create a more equitable media ecosystem. While well-intentioned, it too narrowly focused media dollars solely on minority-owned media groups and away from other critical […].
Forrester's Customer Insights
DECEMBER 13, 2022
Win support for customer experience transformation by connecting CX to financial goals. Learn how to craft a compelling CX business case, with examples.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
SmartKarrot
DECEMBER 13, 2022
Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications. Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate or
Forrester's Customer Insights
DECEMBER 13, 2022
Take the initiative and use targeted innovation as the answer to tough times. Learn more at our event, CX EMEA 2023.
ShepHyken
DECEMBER 13, 2022
Creating a Culture of Member Obsession. Understanding Your Customers Using Quantitative and Qualitative Data. Shep Hyken interviews Lesley Mottla, Chief Product & Experience Officer at ButcherBox , a subscription business that delivers meat and seafood to its members. She shares how to get teams across your organization to buy into a culture of member and customer obsession.
Expert insights. Personalized for you.
52 
Let's personalize your content