GetFeedback
OCTOBER 22, 2018
When it comes to measuring the probability for a customer to return to a brand and make new purchases, many businesses rely on the typical customer satisfaction (CSAT) survey question: “How satisfied were you with your experience today?”. While it may seem that this question will determine customer retention , research on customer feedback tells a different story.
ReviewTrackers
OCTOBER 22, 2018
Businesses need to learn how to respond to Google reviews to make the most out of their Google listings. The ways reviews are managed can have a major impact on a listing because of Google’s popularity with customers. A survey showed that 63.6 percent of consumers are likely to check Google reviews before visiting a business. That’s the highest percentage of consumers for any reviews site.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customercount
OCTOBER 22, 2018
Why We Shouldn’t Talk To Ourselves: Text Messaging is rising and rising and rising By Robert A. Kobek, RRP I read a press release the other day on LinkedIn and a national trade publication that claimed a resort company was … Continue reading → The post Is your Feedback System Convenient? appeared first on CustomerCount.
InMoment XI
OCTOBER 22, 2018
Fremont Bank Talks CX: Survey Success At Fremont Bank, they’ve worked hard to establish a relationship with clients face-to-face, however they acknowledge that digital methods of communication have changed how customers prefer to communicate. Watch Fremont Bank’s VP of Client Experience explain the challenges their CX program faced in capturing what their customers think.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
C3Centricity
OCTOBER 22, 2018
If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. But think again. I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere!
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
GetFeedback
OCTOBER 22, 2018
Use these two very effective (and often overlooked) survey methods to predict customer retention.
InMoment XI
OCTOBER 22, 2018
Fremont Bank Talks CX: Survey Success At Freemont Bank, they’ve worked hard to establish a relationship with clients face-to-face, however they acknowledge that digital methods of communication have changed how customers prefer to communicate. Watch Freemont Bank’s VP of Client Experience explain the challenges their CX program faced in capturing what their customers think.
Oracle
OCTOBER 22, 2018
The following post includes excerpts from Jeanne’s new book: Would You Do That To Your Mother. Professor and Nobel Prize winner Daniel Kahneman is considered the “memory guru” by many. His writing and research have clarified the importance of memory and why it elevates companies and their people when they embrace memory creation as pivotal.
Gainsight
OCTOBER 22, 2018
If you take a look at my LinkedIn page (and scroll way, way down), you’ll see exactly where my career took a left turn. (No, not Chipshot.com—you scrolled too far!). I started my professional career as a product manager. Well, I tried to start my career by doing a Master’s in Computer Science in college, which taught me I wasn’t smart enough to be a developer, but maybe I could hang with them.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Amity
OCTOBER 22, 2018
The lull after a successful onboarding. Quite correctly, many companies place a lot of emphasis on performing a timely and smooth onboarding. Getting the client set up correctly and ready to use your platform as soon as possible and ensuring they see time-to-value quickly is hugely important. For some platforms, onboarding can be quite a technical affair taking months to complete.
Customercount
OCTOBER 22, 2018
Annual Award Contest Celebrates Resort Managers, General Managers and Assistant Managers INDIANAPOLIS, IN (September 12, 2016) – CustomerCount and Resort Trades magazine have announced a partnership to recognize outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Nominations for … Continue reading → The post CustomerCount CEP Resort Trades Award appeared first on CustomerCount.
Call Center Pros
OCTOBER 22, 2018
Everyone who works in customer service has been found in the cumbersome task of having to say no to a customer occasionally. There are situations where we can’t avoid this difficult task. Either because we do not provide exactly the service that the client needs, because we do not have the operational capacity at that moment or simply because it is not the type of client we would like to work with, it is essential to do it in the right way.
Customercount
OCTOBER 22, 2018
Choose Wisely – There are Pretenders Out There Robert A. Kobek, President www.customercount.com Ten, yes 10, years ago our company created a seismic shift in our business universe and made the conscious decision to enter into the world of online … Continue reading → The post Choose Wisely – There are Pretenders Out There appeared first on CustomerCount.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
North Highland
OCTOBER 22, 2018
This is the first blog in a series where we will explore the biggest roadblocks executives are facing in today’s dynamic supply chain. With rapidly changing customer demands and leading companies offering services such as free same day shipping, mounting pressure is challenging executives to build increasingly flexible supply chains. At the same time, they face significant headwinds that have yielded a level of uncertainty that is not matched in recent history.
Connective DX
OCTOBER 22, 2018
Changing your company's culture to be customer-obsessed is hard. Where do you even start? Here are five of our favorite activities that you can roll out at your organization to empower employees and jump-start a more customer-focused culture.
Customercount
OCTOBER 22, 2018
December 21, 2015 – CustomerCount? online enterprise customer feedback management system announces that its Executive VP Lisa Kobek has been named to the Board of Directors of The Children’s TherAplay Foundation, Inc. (TherAplay) effective 2016. Prior to joining CustomerCount, Lisa … Continue reading → The post CustomerCount’s Lisa Kobek Elected to TherAplay Board of Directors appeared first on CustomerCount.
One Millimeter Mindset
OCTOBER 22, 2018
Customer disloyalty happens. When we fail to meet customer requirements after we initially attract and win their business. When customers become disenchanted, their loyalty is jeopardized. The next step is customer defection. Far too often, businesses of all sizes leave the customer’s loyalty in the hands of front-line employees. These gallant individuals deal with disgruntled – perhaps even irate – customers, attempting to calm things down.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Customercount
OCTOBER 22, 2018
The Customer Makes a Company By Shannon Rankin, CustomerCount? Intern With the landscape of customer engagement vastly changing by mobile devices, there are new challenges to face. People want information and they want it now. When people travel they want … Continue reading → The post The Customer Makes a Company appeared first on CustomerCount.
Connective DX
OCTOBER 22, 2018
As we head into the new year, we’d like to share with you some of our favorite ways in which you can better meet the needs of your customers. Here are 12 customer-centric methods to improve your customers’ experience, that will also create more value for your company. Plus, a downloadable 2018 calendar.
Customercount
OCTOBER 22, 2018
CustomerCountSM Adds Text Analytics to More Fully Support Business Intelligence New Reporting Component Takes Unstructured Data Verbatim Comments and Creates Sentiment Analysis INDIANAPOLIS, IN (August 1, 2016) – CustomerCountSM, the online customer feedback management system, has teamed with Montreal … Continue reading → The post CustomerCount, Keatext Text Analytics Partnership Enhances Actionable Feedback Data appeared first on CustomerCount.
Connective DX
OCTOBER 22, 2018
As the start of Sitecore Symposium 2018 is quickly approaching, we are all packing our shorts for sunny Orlando, FL. This year, Symposium will be at the Dolphin and Swan resort in Disneyworld. The event runs from October 8th to the 11th. This year looks to be a pretty fantastic conference, and there are a few presentations I am eager to witness which I am sharing now to help you get prepared.
Advertisement
Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.
Gainsight
OCTOBER 22, 2018
Today we announced that Gainsight is acquiring Aptrinsic. I couldn’t be more excited to start working closely with Aptrinsic’s CEO and co-founder Mickey Alon. I’ve come to respect Mickey deeply as a thought leader, and his vision for how to help his customers is very aligned with ours. In this post I’ll share the “why” behind this acquisition, which gets to the root of Customer Success philosophy.
Connective DX
OCTOBER 22, 2018
SUGCON Europe is a community driven conference organized by Sitecore users for Sitecore users. Two of our Sitecore MVPs Pete Navarra and Ben Lipson will be presenting at SUGCON this year so we asked them to share the sessions they are most excited to attend and to give a sneak peek of their sessions.
NetBase
OCTOBER 22, 2018
In the accessories category, Europe dominates the luxury market. Not only does it host some of the most sought after brands in the world, it generates the most love for these offerings. The social listening story around each offers insight around why this is, and how competitors can take steps to level up. Our latest report, The Europe 2018 Luxury Accessories Social Sentiment Report , shares findings about the trends driving the European accessories market today, and how brands can use this info
Connective DX
OCTOBER 22, 2018
In the age of the empowered patient, hospital websites are more important than ever. See how top hospitals are delivering better digital experiences before, during and after patients walk through the front door. ?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customercount
OCTOBER 22, 2018
To Nominate now [link] INDIANAPOLIS, IN January 20, 2016 – CustomerCount? has announced it will sponsor and present an award recognizing outstanding members of the customer engagement profession. This award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association of … Continue reading → The post CustomerCountSM CEP PACE Member Award Nominations Open February 1, 2016 appeared first on CustomerCount.
Connective DX
OCTOBER 22, 2018
?Not all change is wise, but nearly all change is resisted. To overcome organizational inertia and lead the way to transformation, you may need the strategic clarity that only the delete key can deliver.
Customercount
OCTOBER 22, 2018
Are you making the most of social media to engage and maintain your customers? Social media is now so ingrained in our marketing culture that a company’s success is dependent upon it. Engaging with the customer through ongoing interaction is … Continue reading → The post Why Social Media is Important to Engage Customers and Consumers appeared first on CustomerCount.
Expert insights. Personalized for you.
225 
Let's personalize your content