Fri.Jun 17, 2022

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Guest Post: 5 Consumer Trends Small Business Owners Should Be Aware Of

ShepHyken

This week we feature an article by Devin Pickell, Growth Marketing Manager at Privy. He shares the five consumer trends organizations can use in their next campaigns and strategy. It’s difficult to stay on top of everything as a small business owner, especially in today’s fast-paced environment. So getting a competitive edge on what your consumers prefer can be extremely beneficial for your business. .

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How to Maximize Value from Employee Net Promoter Score?

Zonka Feedback

Happy employees spend longer time in their organizations and work more efficiently. And the onus of ensuring employee satisfaction and happiness is on the employers. To retain employees and attract new talent, you must create a work culture where employees are not just happy but can also keep in sync their own objectives with that of the shared organizational objectives.

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Glia Voices: Celebrating LGBTQ+ Pride

SaleMove

As part of our Glia Voices blog series, we asked our employees what LGBTQ+ Pride means to them and the importance of an inclusive workplace. The post Glia Voices: Celebrating LGBTQ+ Pride appeared first on Glia Blog | Digital Customer Service Explained.

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Put customers in control. It’s what they want.

Interactions

For years, the customer experience industry has strived toward fast, easy, painless experiences for customers. However, time and time again, we feel failed by brands for bad customer service and wasted time. . The common theme among bad experiences in customer service revolve around the fact that customers feel powerless. This can be caused by long waiting times, having to be transferred multiple times, and dealing with unknowledgeable agents.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Disability Awareness Day: How inclusive are your CX offerings?

MyCustomer

Christine Hemphill discusses why customer experience inclusion is being overlooked, the need for companies to listen more intently to customers with additional needs, and what the future holds for inclusive customer experience.

More Trending

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Voice of the Customer vs market research: the same, but different

Hello Customer

Voice of the Customer and market research are two ways to collect input from your customers about your business, products, services and processes. Both methods can give you useful insights, but the purpose, design, analysis and results for both disciplines are not the same. However, when you combine the Voice of the Customer and market research, you get the best of both worlds.

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The Contact Centre (CX) Workforce Wants to Stay Home

CSM Magazine

Chief Strategy Officer says artificial intelligence services and new automation processes, can raise work from home productivity. A new report out from artificial intelligence cloud provider ASAPP reveals that 85% of customer service agents don’t want to return to the office. Currently 72% of Agents work from home 5 days per week. Chief Strategy Officer Macario Namie said that “contact centres have the biggest opportunity in decades to advance agent productivity with artificial intelligence tech

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What to Measure for Product-Led Growth

Gainsight

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts.

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How does Product Analytics help in Reducing Churn?

CustomerSuccessBox

How unfortunate is it to see a subscriber canceling their recurring payment! That’s pretty much a reaction to what slipped through your hands. You could have easily avoided such a situation if you knew that was the subscriber’s next move in the gameplay. And you’d do some quick play to stop it! That seems like a hypothesis, but it’s possible in reality.

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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CX education for staff: Why it's important and how to develop an education programme

MyCustomer

Engagement How to create a CX education programme for staff.

How To 75
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Manage Your Martech, Or It Will Manage You

Forrester's Customer Insights

I know that CMOs are busy — I mean, really busy. The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control. Practically speaking, there are only so many hours in a day, so it stands to reason that […].

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How a Small Hotel and Hostel Answering Service Can Improve Business

Magellan Solutions

Hotel and hostel answering service can do wonders for your business. Tourists rely on comparison sites and travel agents to make sure that they have safe and comfortable lodgings when they travel. This is especially true for tourists who are visiting the locale for the first time, and therefore don’t know what their options are. Travelers who are particular about the quality of their accommodations, as well as those who are concerned with their safety, also rely on middlemen because they don’t w

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How to ensure that inclusive customer experience is more than just a moment in the sun

MyCustomer

Voice of the Customer Inclusive CX must be more than a moment in the sun.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Myths And Realities Of Channel Conflict: Evolving Partnership Dynamics Will Dissolve Channel Conflict Concerns

Forrester's Customer Insights

I am often asked how brands are handling issues of channel conflict with retail partners, when discussing brands’ direct to consumer (DTC) digital strategies. However, there are a few forerunners to my response: A brands DTC digital strategy is not just about direct transactional sales to consumers. All brands need a DTC digital strategy, which […].

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Jun 17 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, United States Organization: Castlight Health As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers. Leverage Gainsight to drive account management. Manage and resolve account escalations with high customer satisfaction. Work cross-functionally internally to advocate for the customer success team and your customer’s needs.

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How to set baseline SaaS onboarding metrics

ChurnZero

Onboarding sets the tone for a customer’s entire lifecycle. It is here, that the seeds of renewal are sown. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. But how do you know if your onboarding tactics are working? How do you know if the targets you’ve set are overly ambitious or not big enough?

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Self-Serve Customer Onboarding: A Step-by-Step Guide for SaaS Companies

SmartKarrot

You have landed a customer; this means that the customer has selected you over the rest of the options available! It indicates one thing – they believe that they see your value and consider you the best of the rest. This is the very reason you must give them the value ASAP. But how do you do that? By ensuring that you have efficient customer onboarding, especially for a SaaS company.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How to set baseline SaaS onboarding metrics

ChurnZero

Onboarding sets the tone for a customer’s entire lifecycle. It is here, that the seeds of renewal are sown. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. But how do you know if your onboarding tactics are working? How do you know if the targets you’ve set are overly ambitious or not big enough?

Metrics 52
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Product News – June 2022

Lumoa

Lumoa Product News for June 2022 Share Dashboards directly with other users! Ever been in a situation where needed to give someone else your cards? Maybe a VIP is joining Lumoa, and you want them to start off with a tailored Dashboard? Now you can!: Copy any Private Dashboard to get a sharable link Links given to teammates make a Shared Dashboard in their account NEW Lock icon to indicate a Private Dashboard, and new People Icon to indicate a Shared Dashboard (as seen below) Learn more