Customer Acquisition Using Facebook Messenger, Instagram and WhatsApp Business | Conversocial
Conversocial
APRIL 6, 2021
Customer engagement now happens beyond the contact center. 2020's Digital Reckoning means customer expectations have changed for online interactions with their favorite brands. As demand for better digital experiences grows, it provides the chance to add more feathers to a brand’s bow when it comes to customer engagement. Rather than being purely reactive to customer queries, it’s now possible to use private messaging channels for proactive CX, particularly when it comes to customer acquisition.
Let's personalize your content