natero

MAY 7, 2017

You’ve been brought in as the founding member of the Customer Success team — congrats! Your company is making a major investment in helping customers derive more value from its products and services. Now you’re faced with the inevitable question: where to begin? This roadmap will outline what you should expect to accomplish in your first 90 days. At the end of this timeframe, you will understand your product’s use case, know when and how to encourage customers to take actions that drive value, a

Customer Success 71

Customer Success Roadmap Customers Company 71

Confirmit

MAY 7, 2017

In my 30 years in the broader realm of marketing, 12 of that in customer experience specifically, I’ve seen a lot of self-rated assessments about the maturity of CX programs. Everyone has them—consulting firms in particular, but also software providers, research firms and individual companies. They range from 10-question surveys at an extremely high level, to nearly 300 questions that go to great depth.

Consulting 59

Consulting Software Resources Financial 59

Clicktools

MAY 7, 2017

Many of our readers on this blog currently benefit by integrating Clicktools, Badgeville, and other CallidusCloud CX products into your Salesforce environments. We wanted to make sure you were made aware that our parent company CallidusCloud recently deepened its level of partnership with the world’s best known CRM company to bring you even greater value in how you can leverage our solutions with theirs.

CRM 45

CRM Sales Survey Connections 45