Feedbackly
DECEMBER 30, 2020
The eCommerce industry experienced a massive surge in sales during the pandemic when their brick-and-mortar rivals had to shut down. It will continue to. Source.
Kerry Bodine
DECEMBER 30, 2020
It’s been… a year. And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. content that CX professionals leaned on most during this trying time. Because as it turns out, customer experience is even more important during a pandemic than it ever was before. I hope these posts inspire your own work during the year ahead!
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ShepHyken
DECEMBER 30, 2020
As we close out the year, I thought I’d break from the traditional customer service and experience topics and get a little personal – maybe even a little motivational. I’m very optimistic about the future. But the word very doesn’t mean I’m overly optimistic. There’s a difference. Put another way, when I’m asked if the glass is half empty or half full, my response is, “Yes.
ReviewTrackers
DECEMBER 30, 2020
Google Reviews Widgets. Google reviews widgets, available in various shapes and sizes, enable you to embed or display online reviews from your Google business listing on your own website. Using widgets to display a business’ Google reviews has become a go-to strategy for today’s marketers. This allows them to leverage reviews as a powerful form of social proof.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Centercode
DECEMBER 30, 2020
This is the time of year where many of us are looking back on the last twelve months and reflecting on what we’d like to do better. But it’s also a time when we can be grateful for the things that are already good — especially in a year marked by so much loss, change, and uncertainty. When times get tough, it tends to shine a spotlight on two big areas of your life: your support system (i.e., the people around you) and your ability to roll with the punches and get things done.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Helen Dewdney
DECEMBER 30, 2020
Give the unwanted present a better future. Another Christmas has been and gone. Strange as it may have been for many of us, one thing is for sure: some of us received presents we didn’t really want! So, what are your rights when it comes to returning unwanted Christmas presents? It has become a little more complicated due to Covid. (What hasn’t?). 10 top tips on your rights and what to do with unwanted presents: 1) A store does not have to take back an unwanted present.
Customer Experience Insight
DECEMBER 30, 2020
Before we turn the page on 2020, let’s look at what worked in this unprecedented year – the stories our CXI readers touched most. The top-rated stories were full of expert advice, real-life strategies and best practices in customer experience, sales and service. Better things are ahead in 2021, and these timely stories will help your organization navigate the new experience.
Beyond the Arc
DECEMBER 30, 2020
Competition for high net worth clients has never been more fierce among financial advisors. For banks, this affluent segment represents a small percentage of their customer base, but it's responsible for about 80% of the profits. The big players have a big incentive to attract and keep this audience. But so do wealth management firms and [.]. The post Strategies to attract and retain affluent customers appeared first on Blog @beyondthearc.com.
Centercode
DECEMBER 30, 2020
This is the time of year where many of us are looking back on the last twelve months and reflecting on what we’d like to do better.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Knowmax
DECEMBER 30, 2020
EDMS (Electronic Document Management System): Enterprise’s choice in 2021?
Forrester's Customer Insights
DECEMBER 30, 2020
B2B channel chiefs often forget or overlook the impact that partner profiling has on the indirect business. An ideal partner profile is a “job description” for hiring new partners, and this profile data is connected to every decision that a channel chief will make.
Brad Cleveland Blog
DECEMBER 30, 2020
Establishing the right quality standards for your organization is essential to delivering efficient and effective service. In my LinkedIn Learning course “Quality Standards in Customer Service,” I outline four quality standards that can help you define what quality and value mean. Standards for the service operation: Quality and value from Quality Standards in Customer Service by Brad Cleveland.
SmartKarrot
DECEMBER 30, 2020
Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience. Manage people managers and teams of individual contributors to achieve net retention, renewals, product usage, and NPS targets.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Brad Cleveland Blog
DECEMBER 30, 2020
Establishing the right quality standards for your organization is essential to delivering efficient and effective service. In my LinkedIn Learning course “Quality Standards in Customer Service,” I outline four quality standards that can help you define what quality and value … Continue reading → The post Standards for the Service Operation: Quality and Value appeared first on Brad Cleveland.
Kustomer
DECEMBER 30, 2020
The pandemic essentially caused a meteor storm of change, crisis, chaos, and challenges that created unprecedented customer service issues. Consumers sought out new, more convenient ways to connect with brands. Brands were forced to keep up to maintain trust, earn a reputation for excellence, and serve customers in the ways they now expect. At Kustomer, we strive to help brands effortlessly keep up with quickly shifting trends, and work to deliver products and features that have helped them orch
SurveySparrow
DECEMBER 30, 2020
A support team is only as strong as the infrastructure that it is equipped with. The year 2020 has been a revelation of how fragile our lives are. The pandemic has affected our lives, dulled team efficiency and resulted in less-than-attractive customer experience. There is no doubt about the fact that the expectations of customers are always high. In fact, the pandemic has been a time for most businesses to prove how much of a value driver they are.
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