Sun.Jul 28, 2019

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8 Practical Customer Feedback Workflow Automation Ideas

Retently

Almost any business process improvement can be stripped down to a pretty simple formula: achieve more with less time and effort. Whether it’s crunching data or integrating a bunch of analytics tools for understanding and boosting customer engagement, when you boil it down, people are just trying to do a better job and win some extra hours back into their days.

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How to use implicit association to measure brand health

Perceptive

At its core, brand health is all about how people feel, but businesses aren’t accurately measuring these feelings. In fact, they are rarely measuring feelings at all.

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D2C brands are driving up customer acquisition costs – and it’s time to course-correct

Optimove

How digitally-native brands can get new customers — and keep them — profitably. The post D2C brands are driving up customer acquisition costs – and it’s time to course-correct appeared first on Optimove.

Course 40
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The Importance of Account Segmentation for Customer Success

Education Services Group

You wouldn’t shop for furniture at the grocery store. You wouldn’t ask your accountant for help with child care. Why? Because there is a method to breaking things apart into what makes sense. Customer segmentation isn’t all that different. It makes sense that we divide our customers and prospects into various groups based upon their specific needs or shared characteristics.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Top 20 CRM Tech Companies – 2019

Optimove

We present to you CIOReview’s “20 Most Promising CRM Solution Providers 2019.”. The post Top 20 CRM Tech Companies – 2019 appeared first on Optimove.

CRM 40