Help Scout

OCTOBER 12, 2021

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Customer relationships 51

Customer relationships Customers How To 51

The DiJulius Group

OCTOBER 12, 2021

The statistics are alarming: A record-setting 1 million job openings in the US 5 million workers quit just in quarter 2 of this year 41% of the global workforce would consider leaving their current employer within the next year 54% Gen Z’s are considering quitting A Professional Awakening For so many, the pandemic has been. Read Full Article. The post Stop Calling it a Labor Shortage—It is a Turnover Crisis appeared first on The DiJulius Group.

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Groups Leadership 140

Uniphore

OCTOBER 12, 2021

Imagine you walk into a room or join a Zoom call late and two people are already in the middle of a conversation. While you can easily understand the words they are speaking, you don’t have any context to help you figure out the meaning of what they are saying. You don’t know anything about what or how much has already been said. What happens next could lead to a serious misunderstanding if you make wrong assumptions about the topic, the situation, and how the participants feel about what they a

Contact Center 100

Contact Center Analysis Interaction Training 100

CX University

OCTOBER 12, 2021

PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains. The CXPA site indicates that “In 2021, the CCXP exam was updated to match the findings of the job analysis.

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ROI Course Analysis Customer Experience Professionals 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SurveySparrow

OCTOBER 12, 2021

Who wouldn’t love rewards? As the world of businesses has wholly transformed into digital, it’s never been so critical to startle the most valuable ones with rewards and recognition at every stage of their experience journey. From conducting customer rewards programs to surprising customers with gift coupons and rewarding the best employees on recognizing their efforts, creating a delightful experience for employees and customers has become increasingly crucial for businesses to sust

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Rewards Programs e-support Loyalty Programs Social Media 98

ShepHyken

OCTOBER 12, 2021

Beyond Happiness. How Authentic Leaders Lead with Happiness and Humanity. Shep Hyken interviews Jenn Lim, CEO of Delivering Happiness and the author of Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact. They discuss how leaders can adapt to the new workplace by being authentic and aligned with their purpose.

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Culture Customer Service Customer Experience Company 73

ClientSuccess

OCTOBER 12, 2021

As a CSM, you spend countless hours in customer meetings, communicating with customer contacts, and engaging with internal and external resources. There is no doubt that one of the most critical required skills for any CSM is to be a good communicator. But connecting with your customers on a deeper level requires more than just knowing how to explain complex products in detail.

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Tips eBook Resources Communication 64

NobelBiz

OCTOBER 12, 2021

Jason Cutter is joining our sales expert, Christian Montes, for a frank discussion on the ins and outs of sales. Founder of Cutter Consulting Group and podcaster extraordinaire, he's bringing hands-on experience and valuable advice on how to scale for success, the value of sales, and authentic persuasion. The post Reclaiming Sales through Authentic Persuasion, with Jason Cutter appeared first on NobelBiz®.

Sales 59

Sales Consulting Groups How To 59

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. Or, you may be considering whether embarking on some partnerships could be the right move.

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Loyalty Loyalty Programs Airlines Travel 59

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SAP Customer Experience

OCTOBER 12, 2021

A colleague that I know for a long time, Jürgen Kuhmann, expert in Customer Experience for Utilities, made me aware of a session he recently recorded: [link] The name of the session sparked my interest: “Turn your customers into fans – Is it doable by a utility company?” The first.

Customers 59

Customers Customer Experience Company Trends 59

NobelBiz

OCTOBER 12, 2021

Companies and contact centers have been compelled to modify their way of communication as a result of the digital revolution that has been taking place for some years, and the field of telecommunications is no exception! In terms of technical developments and discoveries, the telecommunications business is really highly active. These evolutions, of which WebRTC is a part, enable the ongoing improvement of remote communications by making new and adaptable capabilities available to the market.

Contact Center 52

Contact Center Communication Technology Telecommunications 52

West Monroe

OCTOBER 12, 2021

Health systems face an array of challenges in the current healthcare landscape: increased industry consolidation, pressure on margins, price transparency requirements, legislative uncertainty, and managing the ongoing public health crisis—to name just a few. As the organizations tasked with providing high-quality care in this ever-changing, uncertain environment , it can be hard to prioritize and determine the best path forward to support a mission and achieve profitability.

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System Healthcare Report Industry 52

Stella Connect

OCTOBER 12, 2021

Having strategies in place to be able to effectively manage and reduce call center call volume and wait times for customers is key to ensuring customer satisfaction (CSAT) and agent retention. . The problem is, keeping up with call volume is getting harder these days, with the call center under pressure due to the pandemic upending both the nature of work and how consumers interact with brands.

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Call Center Self Service Management How To 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

NobelBiz

OCTOBER 12, 2021

Having your resources aligned in a seamless manner, in order to maximize efficiency for scheduling and planning your agents time. The solution: intraday management, reducing the unexpected and element of surprise in order to deliver good customer service. The post VIDEO & ARTICLE: How Do You Get Out of a Sales Slump? appeared first on NobelBiz®.

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Video Sales Resources Customer Service 52

Gainsight

OCTOBER 12, 2021

Get in, everyone. Gainsight is taking you on a road trip! It will be the product adventure of a lifetime. We are gearing up to support you in accelerating your product strategies and provide the tools you’ll need to level up your career in product. Across two information-filled days, we’ll host over 20 sessions with the biggest names in product to guide you on the road to product-led growth.

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Meeting Analytics Strategy Software 52

NobelBiz

OCTOBER 12, 2021

As a salesperson, if you don’t make sales, you don’t make money. So what’s the secret for getting out of a sales slump? How do you approach this from a leadership perspective? Jason Cutter is bringing straight-forward and actionable advice on this! The post Video: How to Find the Right Salespeople appeared first on NobelBiz®.

Video 52

Video How To Leadership Sales 52

Uplight

OCTOBER 12, 2021

A complex decision-making environment and layers of stakeholders make municipalities, universities, schools, and hospitals, abbreviated as MUSH, challenging to engage. Yet helping these public service organizations can yield tremendous benefits to the organization, the utility, and to the communities the organizations serve. Uplight’s recent research found that MUSH institutions are searching for an agnostic, trusted Read More.

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Hospitality Engagement Industry 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

NobelBiz

OCTOBER 12, 2021

Putting the customer at the forefront of your business, instead of always having a monologue, can make a difference in a customer’s journey. Jason thinks you can gain a customer’s loyalty by providing them the wisdom your company embodies through knowledge and information. The post Video: How Have Customer Expectations Changed? appeared first on NobelBiz®.

Customer Expectations 52

Customer Expectations Video Loyalty Customers 52

CSM Magazine

OCTOBER 12, 2021

Amazon Connect users across the globe can now leverage PCI Pal’s secure payments solutions for additional payment security and compliance options. PCI Pal – the global provider of secure payment solutions – today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.

Connections 52

Connections Omni-Channel Government Communication 52

NobelBiz

OCTOBER 12, 2021

Sales scripts get a bad rep, but they provide a clear road map helping agents get the actual language that will make the customer say yes. The sales script is something that Jason comes back to often. Here’s his take on the difference between phone and in-person sales. The post Video: The Difference between Phone Sales and In-Person Sales appeared first on NobelBiz®.

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Sales Video Customers 52

Feedbackly

OCTOBER 12, 2021

One of the biggest questions regarding the collection of customer feedback is: How can you make customer feedback work for your business? At the.

Feedback 52

Feedback Customers Sales Loyalty 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

NobelBiz

OCTOBER 12, 2021

Sales can be a challenging but rewarding profession and in the end, it's a performance-based career. How do you know if you have the right set of skills, motivation, and understanding of human nature? How do people end up as salespersons, after all? The post Video: Why Do People Take Sales Jobs? appeared first on NobelBiz®.

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Video Sales 52

CSM Magazine

OCTOBER 12, 2021

Localz , leading experts in last mile customer engagement, location and messaging technology, has today announced a newly appointed Vice President of Sales EMEA, Gary Rosier-Taylor. Following on from a successful year of triple-digit-growth Localz has appointed Gary Rosier-Taylor to help with its aggressive expansion plans across EMEA. Former Managing Partner UK & Ireland at Verizon Connect, Gary Rosier-Taylor has over a decade of experience working in software and technology sales environme

Sales 52

Sales Connections Retail Technology 52

NobelBiz

OCTOBER 12, 2021

Telephony is a communication technology that is constantly reinventing itself in businesses. If its use is not diminishing, it is mostly due to the technology's ability to develop in response to new usage habits and user demands. Fixed phones in offices are gradually losing their way to headsets connected to computers, which is clearly related to WebRTC.

Contact Center 52

Contact Center Communication Technology Connections 52

GetFeedback

OCTOBER 12, 2021

Découvrez à travers deux cas d’usage comment Orange s'appuie sur le feedback pour mesurer la satisfaction client, détecter les frictions, optimiser les AB tests et faire évoluer les parcours utilisateurs pour répondre pleinement aux besoins clients.

Feedback 39

Feedback 39

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

MyCustomer

OCTOBER 12, 2021

Loyalty CX Leader of the Year finalists revealed next week.

Loyalty 59

Loyalty 59

GetFeedback

OCTOBER 12, 2021

Découvrez comment Intermarché s'est saisi de la solution GetFeedback pour accélérer son développement digital et être plus customer-centric.

Feedback 39

Feedback Customer Centricity Customers 39

MyCustomer

OCTOBER 12, 2021

Loyalty CX Leader of the Year finalists revealed tomorrow.

Loyalty 52

Loyalty 52