GetFeedback

NOVEMBER 18, 2016

Customer churn is one of the biggest detriments to the growth of an organization. These six simple strategies can help you minimize your customer churn.

Customers 150

Customers Strategy 150

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. This article shares some powerful statistics that will make you sit up and take notice. – Shep Hyken . If you have any doubt why millennial moms are worth focusing on for your business’s growth, then here is a stat for reinforcement: the whole millennial demographic currently holds $2 trillion buying power globally.

Loyalty 95

Loyalty Retail Loyalty Programs Rewards Programs 95

CustomerGauge

NOVEMBER 18, 2016

So…you’ve surveyed your customer base and now you have a ton of feedback. How do you extract value from these comments? Or process all this data in a reasonable time frame? After you’ve done the foot work, sifting through all that data can feel like a daunting task. This is where text analytics comes into play. Text […]. The post NPS and Text Analytics—Customer Feedback Decoded appeared first on CustomerGauge.

NPS 103

NPS Analytics Feedback Survey 103

Amity

NOVEMBER 18, 2016

Customer success managers (CSMs) are entrusted with retaining customers and optimizing their experience--a broad mandate that can look dramatically different between companies depending on industry, size, and culture. As the first customer success hire in a rapidly growing company, I’ve seen the role evolve and have learned through experience (and often hindsight) key practices to navigating the unique challenges of operating in a small, growing company.

Company 71

Company Sales Travel Customer Success 71

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Eptica

NOVEMBER 18, 2016

Date: Friday, November 18, 2016 Customer Experience - disrupt or be disrupted. Published on: November 18, 2016. Author: Olivier Njamfa Whatever market they are in, organizations face a stark choice – innovate across their operations and get closer to customers or lose market share to more agile, flexible rivals. The forthcoming Franco-British conference ‘Disrupt or Be Disrupted’ will look at the impact of this changing world and how companies of all sizes can understand and com

Customer Experience 63

Customer Experience Conference Innovation Hotels 63

LiveChat

NOVEMBER 18, 2016

We always talk about how to make great customer service but we rarely wonder why is customer service important to an organization. Once we find out, we’ll have a bigger motivation to improve it. When it comes to customer service, a simple “it increases your sales” might not be enough. There’s so much more to it. The true value are your customers and they can give you much more than just their money.

Net Promoter Score 55

Net Promoter Score Customer Service Social Media Guidelines 55

CSM Magazine

NOVEMBER 18, 2016

Bright report reveals how UK industries perform when it comes to customer service. The banking and financial services sectors have the best levels of customer service satisfaction in the UK – that’s according to Bright, which today released the results of its first ever ‘Industry Satisfaction Survey’, via its latest Customer Experience Report.

Banking 40

Banking Financial Customer Satisfaction Transportation 40

Talkdesk

NOVEMBER 18, 2016

When calling large companies, instead of immediately speaking to a customer service agent, you’ll usually arrive at a phone tree system that asks you to make a series of numbered choices. This system is called an interactive voice response system, or IVR. IVR systems can be used to service high call volumes, reduce costs and improve the customer experience for everyone who calls in.

Airlines 40

Airlines System Customer Service Representative Software 40

MyCustomer

NOVEMBER 18, 2016

Engagement Process mapping: Find the rules ruining your CX.

Customer Experience 42

Customer Experience How To Engagement Customers 42

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Brad Cleveland Blog

NOVEMBER 18, 2016

Are you working through difficult discussions related to resources and budget? Just remember, contact centers must handle most customer-related work as it happens, so resource mismatches quickly results in big problems. It’s essential that those making decisions have a basic … Continue reading → The post Does Your Executive Team Understand Staffing Tradeoffs?

Contact Center 26

Contact Center Resources Call Center Customers 26

Vonage

NOVEMBER 18, 2016

There’s only one guaranteed way to make sure your customers never trash you on Tripadvisor, Yelp, or any other review site: never make a mistake. Actually, it’s worse than that: You’d have to never make a mistake as defined by your customers (who, as everyone in business knows, don’t always see things exactly the way you expect them to.). Well, good luck with that.

Social Media 154

Social Media Self Service How To Infographics 154

Brad Cleveland Blog

NOVEMBER 18, 2016

Are you working through difficult discussions related to resources and budget? Just remember, contact centers must handle most customer-related work as it happens, so resource mismatches quickly results in big problems. It’s essential that those making decisions have a basic understanding of staff tradeoffs in a contact center (read: real time) environment.

Contact Center 20

Contact Center Resources Examples Call Center 20

Brad Cleveland Blog

NOVEMBER 18, 2016

Are you working through difficult discussions related to resources and budget? Just remember, contact centers must handle most customer-related work as it happens, so resource mismatches quickly results in big problems. It’s essential that those making decisions have a basic understanding of staff tradeoffs in a contact center (read: real time) environment.

Contact Center 20

Contact Center Resources Examples Call Center 20

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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