ChurnZero
DECEMBER 7, 2018
The following is a guest blog post by Jakub Slámka, CMO at Nicereply. . Something that may seem trivial to you may be a serious friction point for your customers. The worst thing is they probably won’t let you know. When’s the last time you tried a new service or a product? How was the setup experience? Was it simple and easy, or frustrating and hard?
InMoment XI
DECEMBER 7, 2018
We researchers have done things in the past we probably wouldn’t do again. In some cases we have unintentionally erected walls that have acted to isolate companies from their customers – making the Voice of the Customer more elusive than it should have been. We need to tear down the walls that have caused the. View Article.
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Beyond Philosophy
DECEMBER 7, 2018
There are two key ways people make decisions: intuitvely or rationally. We discuss why this is important to designing your customer experience and how this can have a key effect on customer loyalty. We reveal how you can benchmark your organization’s performance against other companies to determine how you are doing in the new world of behavioural economics and customer experience.
InMoment XI
DECEMBER 7, 2018
We researchers have done things in the past we probably wouldn’t do again. In some cases we have unintentionally erected walls that have acted to isolate companies from their customers – making the Voice of the Customer more elusive than it should have been. We need to tear down the walls that have caused the. View Article.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ProProfs Chat
DECEMBER 7, 2018
The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all have some practical tips that contribute to building a better service for your customers.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
NetBase
DECEMBER 7, 2018
At last month’s Social Media Week London event, marketing agility was the topic of a panel moderated by NetBase VP EMEA, Michael (MJ) Paradiso. How to Use Real-Time Social Media Insights to Improve Your Marketing Agility offered a revealing discussion with heavy-hitting social media managers from top brands: Rema Gouyez Benallal , Group Digital Content Manager, L’Oréal UKI.
Talkdesk
DECEMBER 7, 2018
Talkdesk, a leading provider of contact center solutions, has announced that Gillian Heltai, VP of Client Services, has won the 2018 Aragon Research Women in Technology Award for Operations. This award reflects the achievements of women who have demonstrated outstanding personal and professional growth and significantly contributed to the technology industry.
Oracle
DECEMBER 7, 2018
Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , and Ian Golding to spotlight modern customer experience excellence.
CSM Magazine
DECEMBER 7, 2018
Customer service is in a crucial stage of scaling as the role continues to evolve each year to meet increasing customer demands. The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals. Discover the main issues in-house customer service leaders are facing, find out where they are spending their budget and compare priorities against the world’
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Lithium
DECEMBER 7, 2018
The Lithosphere: Through an Employee’s Eyes. I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution.
John Paul
DECEMBER 7, 2018
Who are the John Paul Concierges ? Michel, our VP of Concierge Expertise, is the best person to tell you all about them ! Watch the video below : Open positions at John Paul. ? And take a look at our career opportunities to join the adventure ! John Paul was established in Paris in 2008 and has enjoyed consistent growth every year since its debut, including the acquisition of US-based LesConcierges in 2015.
Lithium
DECEMBER 7, 2018
The Lithosphere: Through an Employee’s Eyes. I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution.
MyCustomer
DECEMBER 7, 2018
Engagement. The 8 elements of a winning service culture.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Lithium
DECEMBER 7, 2018
The Lithosphere: Through an Employee’s Eyes. I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution.
LiveChat
DECEMBER 7, 2018
Imagine, while you are walking back home from a hard day’s work, you meet two strangers at different times, asking for help individually. First guy rants “Hey you! Come here and help me!” while the other starts with “Hey mate, please help me?” Whom would you be more inclined to help? Naturally the second guy, right? How you start your conversation contributes to how much the other person is inclined to engage with it.
Lithium
DECEMBER 7, 2018
The Lithosphere: Through an Employee’s Eyes. I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution.
ShepHyken
DECEMBER 7, 2018
This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. Numbers show that customers enjoy text message communication. Here’s how some businesses are winning by texting. A few years ago, my wife and I were trying to pay our bill at a restaurant after enjoying a meal with one of our sons.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Lithium
DECEMBER 7, 2018
The Lithosphere: Through an Employee’s Eyes. I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution.
TeamSupport
DECEMBER 7, 2018
It’s no surprise that AI (Artificial Intelligence) is really starting to make an impact in the customer service industry. How companies interact with customers is being strongly influenced by this emerging technology. Sure, the “chat bot” comes to mind immediately, but even that has taken a backseat to larger uses of AI which still involve (and improve upon) the human element.
Lithium
DECEMBER 7, 2018
The Lithosphere: Through an Employee’s Eyes. I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution.
datastax
DECEMBER 7, 2018
Abraham Lincoln said, “Give me six hours to chop down a tree and I will spend the first four hours sharpening the axe.”. For Docker images, DataStax we has spent years sharpening Lincoln’s the axe, and today we have officially launched production-ready Docker images for DataStax Enterprise (DSE), Studio , and OpsCenter. We’re also providing access to our GitHub repo for any customers needing to further customize the images.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Lithium
DECEMBER 7, 2018
The Lithosphere: Through an Employee’s Eyes. I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution.
Forrester's Customer Insights
DECEMBER 7, 2018
In 2013, Doug Kessler and the crew at Velocity Partners published “Crap: the single biggest threat to B2B content marketing” – a work of thought leadership genius that I still tell marketers to read today. In just 50 PowerPoint slides, Velocity Partners explains why the current deluge of marketing “content” won’t serve buyers and what […].
Alida
DECEMBER 7, 2018
View Infographic. The retail industry is only set to become more competitive. Yet, most companies are still failing to meet customer expectations and become more customer-centric. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Customers today want more than a transactional service; they expect a meaningful interaction with a brand.
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