ChurnZero

MARCH 11, 2022

Writing, sending, and monitoring email is a non-stop grind for CSMs. You’re constantly either tackling incoming customer queries or firing off your own follow-ups. But thanks to email automation, you don’t have to stay chained to your inbox. Whether you’re a high-touch Customer Success team looking for automation in moderation, or a tech-touch team looking for more dynamic ways to personalize, email automation gives every message a human touch and every customer a white-glove experience.

Customer Success 96

Customer Success Effort Score NPS Engagement 96

Eptica

MARCH 11, 2022

Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Published on: March 11, 2022. Author: Pauline Ashenden - Demand Generation Manager With interaction volumes rising, delivering a consistently high-quality response to every customer is an increasing challenge for contact centre teams.

Customer Service 126

Customer Service Interaction Customers Engagement 126

Interactions

MARCH 11, 2022

There’s a lot of jargon thrown around in the contact center space. From customer experience and customer journey, to customer service and customer care, are they all talking about the same thing? Does it even matter what it’s called. Let’s take a step back. Looking at the big picture, we know that all these terms have something to do with the relationship between a business and their customers.

Customer Experience 106

Customer Experience Customer Service Customer Journeys eBook 106

Blueshift

MARCH 11, 2022

As you may have heard, cross-channel marketing is the core focus of our latest report, aptly named the Benchmark Report 2022: Cross-Channel Marketing. In light of the subject matter, we would be remiss not to take a deep-dive into the positive impact of real-time cross-channel campaigns. The post How Real-Time Data Makes All the Difference in Cross-Channel Marketing appeared first on Blueshift.

Data 98

Data Marketing Report Customer Experience 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ShepHyken

MARCH 11, 2022

This week we feature an article by my friend Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc. , and the author of the new book Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. She shares the five ways to treat employees like customers and become a company where people want to work. People quit their jobs in record numbers last year, and many of them never jumped back into the world of work.

Employee Experience 90

Employee Experience Hospitality Customers System 90

Perkville

MARCH 11, 2022

A gym referral can be effective in attracting new members. Learn how to put one in place and increase your profits.

How To 96

How To 96

SaleMove

MARCH 11, 2022

Dive into what makes a great representative–from skill sets to tools–to deliver an effortless, 5-star experience. Empower agents to guide conversations. The post Agents = Teachers appeared first on Glia Blog | Digital Customer Service Explained.

Tools 66

Tools Customer Service Customer Experience Customer Service Representative 66

kommunicate

MARCH 11, 2022

WhatsApp and Telegram are the biggest names when it comes to instant messengers. Both the messengers offer bot capabilities that businesses can leverage for their sales, marketing, or customer support functions. However, choosing between WhatsApp chatbots and Telegram bots is no mean feat. Both the instant messengers have proven their mettle in simplifying online interactions. [.].

Chatbots 52

Chatbots Sales Interaction Marketing 52

CSM Magazine

MARCH 11, 2022

Customer care and support is an integral part of any business including the gambling industry. In this article, we will look at how you can gain competitive advantage by improving your service. The emergence of online casino games has made it easier than ever to play and possibly win money. There are many online casinos that offer all kinds of games, from slots to roulette, which can be accessed through a phone or PC.

Industry 52

Industry Customer Service Customer Care Competitive Advantage 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SurveySparrow

MARCH 11, 2022

“Happiness at work is greater and better than employee engagement.” These were the opening words of Sarah Metcalfe, Chief Happiness Officer of Happy Coffee Consulting at RefineEX , our recent virtual HR summit. From a cancer charity to a cat flap company, Sarah’s background in customer experience has taken her on an eleven-year journey into happiness at work.

How To 52

How To Employee Engagement Guidelines Culture 52

CSM Magazine

MARCH 11, 2022

There is a continuum of success and failure with a subtle gradient that can be difficult to detect in the moment. You believe things are going well and progressing apace. But in reality, your business is stagnating and just on the cusp of decline. It can be hard to tell the difference between acceptable growth and near-stagnation because growth and change are often confused.

Conference 52

Conference Tips Advertising Sales 52

SaleMove

MARCH 11, 2022

Dive into what makes a great representative–from skill sets to tools–to deliver an effortless, 5-star experience. Empower agents to guide conversations. The post Agents = Teachers appeared first on Glia Blog | Digital Customer Service Explained.

Tools 52

Tools Customer Service Customer Experience Customer Service Representative 52

CustomerSuccessBox

MARCH 11, 2022

“A transaction was made and your product was bought.” Wow! What satisfaction when the businesses witness that. But is that all your responsibility? No, not at all! You can’t retain them just with an excellent product but also need to build a healthy relationship that makes the customers loyal to you. Read on further about Customer Loyalty vs Customer Retention!

Customer Retention 52

Customer Retention Loyalty Customers NPS 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Perkville

MARCH 11, 2022

We spoke with Darrin Yee, CEO at Envision Sport Physical Therapy & Pilates, and Bren Schader, the Director of Sales and Marketing, about how they grew the business.

Sports 52

Sports Sales Marketing 52

CustomerSuccessBox

MARCH 11, 2022

As Customer Success specialists, we often think of quarterly business reviews (QBRs) as the reviews we do with our own customers, when we summarize recent successes, outline future targets, and build our connections with key stakeholders. However, there is another form of QBR that is crucial to a Customer Success team’s success: the QBR of the Customer Success team itself.

Customer Success 52

Customer Success Customers Connections Resources 52

Perkville

MARCH 11, 2022

The partnership will empower health club owners who rely on Virtuagym software to motivate their clients using Perkville’s all-in-one referral and rewards program.

Rewards Programs 52

Rewards Programs Software 52

MyCustomer

MARCH 11, 2022

Voice of the Customer Which is best: Good data or great surveys?

Survey 52

Survey Data Customers 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Perkville

MARCH 11, 2022

We chat with Nicole Chetaud– yoga teacher, former studio manager and wellness business consultant– about the retention, customer service and introductory offers.

Consulting 52

Consulting Customer Service Management Customers 52

Merkle

MARCH 11, 2022

In a recent article, we discussed.

How To 52

How To 52

Perkville

MARCH 11, 2022

Want to take your business to the next level? Look no further than REX Roundtables, a program for owners and executives in the health and fitness industry.

Industry 52

Industry 52

Forrester's Customer Insights

MARCH 11, 2022

Each year, our planet has thousands of earthquakes. Most of them are small events, but a few powerful ones change the landscape. It’s hard to know if a tremor will turn into a major earthquake. B2B sales trends are like that, too. So let’s talk about two seismic shifts disrupting sales and marketing. Shift Number […].

B2B 26

B2B Sales Marketing Trends 26

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Perkville

MARCH 11, 2022

We recently chatted with Joe Hall, Head of Customer Engagement at Xercise4Less’s 41 gyms, about incorporating gamification into your marketing strategy.

Customer Engagement 52

Customer Engagement Gamification Engagement Customers 52

Forrester's Customer Insights

MARCH 11, 2022

Hello again! In 2021, I started highlighting our top research each month. As a research director, I get to not only see the final outcome but also all the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls, but I’d […].

Trends 26

Trends Customers 26

Perkville

MARCH 11, 2022

September is National Yoga Month and studios everywhere are hosting community events, contests, free classes, and more to celebrate with their students.

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Forrester's Customer Insights

MARCH 11, 2022

CIOs and CTOs have a complicated relationship with their boards. Now is a ripe opportunity for tech execs to become the digital expert your board needs.

Government 26

Government Customers 26

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Perkville

MARCH 11, 2022

Incentive Rewards, the first reward and loyalty program specific to the health and fitness industry, announced a strategic partnership with Perkville.

Loyalty Programs 52

Loyalty Programs Loyalty Industry 52

Forrester's Customer Insights

MARCH 11, 2022

Why do CMOs continue to embrace sourcing metrics when they provide such limited insight?

Metrics 26

Metrics Marketing Measurement B2B 26

Perkville

MARCH 11, 2022

Getting the word out about your customer rewards program is the key to keeping your customers. We wanted to make it easier for you to do just that.

Rewards Programs 52

Rewards Programs Customers 52