Thu.Nov 24, 2022

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Innovation Day is upon us: What to expect

Alida

The Delta Awards, Alida’s recognition of top innovators in CX, are the focal point of the event. Customer Experience

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Why contact centres are choosing the cloud for adding new functionality

Eptica

Date: Thursday, November 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres are choosing the cloud for adding new functionality. Published on: November 24, 2022.

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What's Next for NFTs?

Helpware

NFTs (non-fungible tokens) went from a very fringe concept to a widely accepted aspect of the world of cryptocurrency. NFTs are used for many things—from game tickets to digital art to supporting tech startups. And there are a lot of interesting applications for them in a myriad of industries.

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What should CX leaders prioritise in their 2023 budgets?

MyCustomer

Engagement What should be in CX leaders' 2023 budgets

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Ipswich Team Powers to European Prizes for Putting Customers First

CSM Magazine

Ipswich-based staff at UK Power Networks are celebrating two European Customer Service awards this week. A top class Ipswich-based customer service team is celebrating a run of award wins, the latest of which has seen them voted the best in Europe.

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Product Feedback Questions

Zonka Feedback

When it comes to developing great products, no one can help you better than your customers who will be the real users of your product. But how do you know what your customers want and expect from your product? Feedback Management

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Call Center Scripts: Templates and Examples

Selmo

Call center scripts. Find examples, templates, samples, and scripts for customer service phone calls. Customer Experience Calling

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Perfect your CX Strategy with Remote Visual Assistance

CSM Magazine

In today’s business world, remote strategies are becoming a common solution for customer support. In this article, Streem explain how to provide a great customer experience anytime, anywhere.

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Top 10 UserTesting Alternatives & Competitors of 2023

SurveySparrow

Your website’s UX is of enormous importance. Choosing the right platform for improving your website’s user experience is a big decision. User research helps businesses place people at the center of their product design. Without it, you will build a product that might not resonate with your audience.

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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Top 5 Qualities to Look for When Hiring Dental Accountants

CSM Magazine

The simplest and most effective approach for a dentist to assess how good their practice is doing is to hire a dental accountant. A good dental accountant will be your most trusted financial advisor, helping establish your practice’s financial health.

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What Is Response Bias And How To Avoid It? A Must Read! 

SurveySparrow

Surveys play a massive part in every organization’s growth. By getting data that generate insights worth taking action on. These actions, taken correctly, ultimately bring sustained growth to a company.

Survey 52
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How Much Should You Charge Your Customers?

CSM Magazine

The art of pricing can be deceptively complex, as there are a myriad of factors to consider when choosing the prices for your products or services.

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How to Create Surveys that Customers Love to Respond

Feedbackly

Customers prefer businesses that offer a fabulous and effortless customer experience. Brands need feedback to improve their buying journey and meet these expectations. Surveys are a way to gather feedback, but if you bombard your customers with incessant surveys, it deviates from the purpose.

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Emotional Value Index (EVI): The Next Big Thing in CX Since the NPS

95% of purchasing decisions are emotion-based. This led to the creation of the EVI®, the Emotional Value Index. In this eBook, you will find all you need to know about how to measure and manage customer emotions and EVI® to grow your business.

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Advice for Providing Excellent Customer Service

CSM Magazine

The following advice is offered to assist you or your team meet the high customer service standards required in today’s competitive business environment. How to interact with the customer when you first contact them.

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Here’s Everything That Social Media Outsourcing Can Do For You This Holiday Season

Magellan Solutions

What is Social Media Outsourcing? How Can it Help You This Holiday? It goes without saying that one of the most significant marketing platforms for companies nowadays is social media. Companies now have an easy way to connect with millions of potential clients via social media platforms. Did you know that social media outsourcing is prevalent nowadays? It steps up your marketing game and many businesses are doing it right now. . Whether a business is big or small, social media is a useful tool.

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The Angry Customer Protocol and Call Center Interactions

CSM Magazine

Working in a call center can be tough, especially when you are dealing with difficult customers. Eric Harne, 911 Communications Consultant and writer, introduces the Angry Customer Protocol (ACP) for better customer interactions and problem resolution.

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4 bonnes pratiques pour favoriser le changement de canal

Eptica

Date: Thursday, Novembre 24, 2022 Author: Laurianne Merour - Digital Marketing Manager 4 bonnes pratiques pour favoriser le changement de canal. Publié le: 24 Novembre 2022.

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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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Why Is Casino Customer Service Important?

CSM Magazine

Customer service responsiveness is a significant factor in your overall casino gaming experience. Players often have gaming experience but still need clarification in accessing other offerings at an online casino.

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Say Hello to Gen Z: We’ve Integrated with TikTok and Snapchat

Optimove

According to Shai Frank, VP of Product at Optimove, “Data shows the average time spent on social media worldwide is two hours and 27 minutes a day in 2022, with TikTok being the preferred destination for Gen-Z audiences.”

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Strategic Services: Weekly Trend Report 21/11

Lithium

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Nov 25- Customer Success Jobs 

SmartKarrot

Role: Customer Success Consultant Location: Remote, United States Organization: Phocas Software As a Customer Success Consultant, you will manage assigned accounts by developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs.

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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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Nov 24 – Customer Success Jobs 

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking.

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What are Net Dollar Retention, ARR Churn, and Revenue Churn?

SmartKarrot

Businesses across all sectors are grappling with instantaneous transformation. We all have witnessed or are still witnessing the changing business sensations, which have greatly impacted how business grows. There are massive global metamorphoses and challenges to compete with.

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