Fri.Jan 04, 2019

Predictions for Customer Success in 2019

ChurnZero

Firstly- Happy New Year Churn Fighters! Let’s talk 2019 predictions. No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change.

3 Search Behavior Trends to Know in 2019

Chadwick Martin Bailey

Last month, Google published its annual top search trends report —a look into what people were most interested in 2018. From Avicii to Black Panther to polling information, search behavior reflects the events, people, and cultural moments that defined the year.

4 Ways to Personalize B2B Customer Support at Scale

B2B Customer Service Blog - TeamSupport

Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. You know this. But, knowing something and doing something to make it happen are two different things.

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Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Customer Bliss

Today’s podcast is the last replay featuring “best of” content from 2018. Thank you all for your support and for taking the time to listen to these podcasts. I’ve got a lot of great interviews coming up that I can’t wait to share with you!

To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.

Superior Contact’s Contact Center Scales to Deliver to Global Client Base

inContact

Like a lot of contact centers, Superior Contact, a subsidiary of TelNet Worldwide, found itself at a fork in the road: Keep pouring resources into its outdated premise-based system or take the leap into the cloud with new and knowledgeable partner. Because the company provides sales, technical and business process support services to other contact centers, a lot was riding on its choice of a vendor. Now with NICE inContact as its partner , Superior Contact has never looked back.

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3 Ways to Achieve the Customer Experience Lifestyle

Smarter CX

Adapted advice from the Experience This! podcast with Joey Coleman and Dan Gingiss. In episode 38 of Experience This! , a podcast series, hosts and CX experts Joey Coleman and Dan Gingiss discuss how Nespresso , the Switzerland based premium coffee line, does customer experience right.

Instagram Marketing Will Make or Break Businesses in 2019

NetBase

Sweeping predictions about any social platform are dangerous to make, but this one feels like a sure thing – businesses that aren’t bringing their A game to Instagram in 2019 will feel it before the end of the year.

How to Use a Google Reviews Widget

ReviewTrackers

Google Reviews Widgets. Google reviews widgets, available in various shapes and sizes, enable you to embed or display online reviews from your Google business listing on your own website. Using widgets to display a business’ Google reviews has become a go-to strategy for today’s marketers.

5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

ProProfs Chat

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. However, there are times when you may not interact with them for months or even years!

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth.

5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

Totango

‘Customer-centric’ no longer just refers to a marketing strategy—it’s a whole economy. It’s a way of thinking.

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4 Facts That Nobody Told You About Coaching Employees

Myra Golden

We coach employees to make them better, and to correct unacceptable performance. In both cases, there are four things you, as a “coach” must do to make coaching bring out behavioral change. The Four Things Coaching Must Be. Immediate – You can’t put off coaching discussions.

How to Create Attractive Survey Email Subject Lines

ProProfs Chat

You may be a marketer who sends numerous promotional emails to your clients regularly. But are you finding it difficult to break past the inbox barrier? It probably happens because your subject lines are not compelling enough.

Predictions for Customer Success in 2019

ChurnZero

Firstly- Happy New Year Churn Fighters! Let’s talk 2019 predictions. No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

8 Habits That Every Support Professional Should Practice

Talkdesk

For any company, the support team is one of the best ways to build relationships with customers. These dedicated professionals are the literal name, face and voice of your company for your customers, so giving them the tools they need for successful conversations is mandatory for creating a healthy mutually-beneficial relationship.

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6 Metrics that Help Calculate Your Customer’s Health & the SuccessScore™

ClientSuccess

For SaaS customer success teams having a 360-degree view of customer health is vital to renewal and expansion success of their customers. Customer success health scoring is also one of the hottest topics on the minds of customer success leaders around the world. Customer Health Score Challenge—Customer Health Data Spread Out. The difficulty is that customer health metrics can be spread out across multiple customer systems (ie.

ROI 47

4 Ways to Boost Advocate Motivation Through A Rewards Program

Influitive

Want to keep your best advocates motivated to engage with your community and promote your brand? The incentives you offer in your advocate community are vital to keeping motivation high. But not all rewards are created equal. Generic gift cards aren’t always the answer. Rather, you need meaningful and memorable rewards to recognize your advocates. Advocate Marketing 101 Rewards and Recognition

How to use customer feedback to directly drive revenue

Genroe

It’s been a busy six months. You’ve rolled out a best practice transactional customer feedback process using Net Promoter Score® as your KPI of choice. The whole thing is going great with customer feedback comments flooding in. You’re driving tactical service recovery processes and starting to look at strategic customer experience changes. Then it hits […]. The post How to use customer feedback to directly drive revenue appeared first on Genroe. General PP: Customer Feedback Process

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Customer Journey Predictions for 2019

Kitewheel

It’s been another exciting year for us here at Kitewheel. We’ve seen a massive transformation in our business, particularly with how we support our customers.

10 Lead Magnets that Will Help You Grow Lead Database

LiveChat

There are four reasons to use lead magnets. In the beginning, we use them to make contact with a potential customer. Another thing is giving away free stuff to establish a bond with users.

Guest Blog: How to Build a Comprehensive Onboarding Module for Customer Service Training

ShepHyken

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations.