Sun.May 14, 2017

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3 Things You Must Have to Become a Great Place to Work

Michel Falcon Experience

In this video, I’m going to outline the three things your business must have to be considered a great place to work. Welcome to my YouTube channel where I teach you how to use customer experience and employee engagement strategies to build your business. Today I’m talking about building great workplaces. The reason everything I do is focused on customers and employees is because all companies, regardless of size or industry, are in the people business.

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How well thought out Messaging Auto-Responses improve Customer Service

ServiceDock

Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly scripted auto responses can easily have the same impact if they are mishandled. But well thought out auto-responses improve customer service by keeping customers informed of what is happening and helping agents be more productive.