Thu.Aug 18, 2022

5 Ways to Use Instagram Marketing to Improve Your Customer Service

CSM Magazine

Investing in Instagram marketing is one of the best ways to connect with your audience in today’s digital world. There are more than 200 million businesses already connecting with customers through Instagram on a regular basis.

Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success

InMoment XI

More than ever before, proving the ROI of customer experience is absolutely vital. Businesses are under pressure (amidst the Year of the Squeeze, declining employee retention, etc.) to look at cutting discretionary spending.

ROI 425
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What Is Your Personality Type, and How Does This Affect Your Success?

Beyond Philosophy

In the book, Quiet: The Power of Introverts in a World That Can’t Stop Talking , Susan Cain makes the case that the world values extroverts but that introverts also have strengths that people should not overlook.

How to Improve Existing UXR When You're Hired as the First Researcher

dscout People Nerds

Coming in as the first official UX researcher is no easy task. Finding a way to include all voices will help pave the path forward

How to Run a Successful Voice of the Customer Program

The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. Download this guide from GetFeedback to learn how you can launch a successful Voice of the Customer program that drives return on investment!

The Ultimate Client Onboarding Checklist for CS Teams

Totango

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products.

More Trending

How to Improve Your Car Dealership’s Reputation

ReviewTrackers

ReviewTrackers

How To 103

Scaling Up Customer Support to Handle the Holiday Shopping Surge

Helpware

After a lackluster 2020 due to the pandemic, 2021 saw the strongest retail growth in more than two decades. As e-Marketer reports , brick-and-mortar sales rebounded, and eCommerce growth was impressive. Total US retail sales topped $1.2 trillion, up 16.1% over 2021.

The next generation of Web of Science Researcher Profiles

Clarivate

From today, we’re pleased to announce that Web of Science Researcher Profiles is improved with new features for tracking your publications, citation metrics, peer reviews and journal editing, all in one place – making it the one-stop destination for managing your academic profile and demonstrating your expertise.

Run PyTorch Lightning and native PyTorch DDP on Amazon SageMaker Training, featuring Amazon Search

AWS Machine Learning

So much data, so little time. Machine learning (ML) experts, data scientists, engineers and enthusiasts have encountered this problem the world over.

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

What’s Preventing B2B Marketers from Improving Experiences? (Vlog)

Merkle

In part one of our three part video blog series with Merkle's Beth Billingsley and ActionIQ's James Meyers, they'll share how account-based everything (ABX) plays a key role,

Video 78

Recession proofing video subscription services

Maru Group

By Maru Entertainment & Technology | August 18, 2022. The possibility that the U.S. will soon be in a recession keeps growing. One area of entertainment which will be particularly nervous about this possibility is subscription video.

Every Missed Call is a Lost Opportunity

Call Experts

Did you know that every missed call is a lost opportunity? You’d be surprised how many businesses fail to respond to a missed call. . Customer service is the backbone of any business. .

NDAs, the Secret Sauce: Research Operations Tips with Kasey Canlas

dscout People Nerds

ReOps expert Kasey Canlas believes anyone can break into the field—but they’ll need to learn some security and privacy best practices along the way

Tips 52

5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

Gainsight announces new capabilities to drive durable growth

Gainsight

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Pulse , Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals.

Boost Your Sales with Emotional Value Index (EVI®)

Feedbackly

For a business, there’s nothing more eye-candy than seeing customers flock to your store, admire your products, and go back with their hands full.

Sales 71

Visualize your Amazon Lookout for Metrics anomaly results with Amazon QuickSight

AWS Machine Learning

One of the challenges encountered by teams using Amazon Lookout for Metrics is quickly and efficiently connecting it to data visualization. The anomalies are presented individually on the Lookout for Metrics console, each with their own graph, making it difficult to view the set as a whole.

How does your personality type affect your success

MyCustomer Experience

HIn the book, Quiet: The Power of Introverts in a World That Can't Stop Talking , Susan Cain makes the case that the world values extroverts. 18th Aug 2022. By Colin Shaw Founder & CEO

How to Effectively Create a Frictionless Customer Experience in E-Commerce

Speaker: Ashlee Aldridge, Founder, Managing Partner and CEO - Reach Partners LLC | Bill Mirabito, Interim VP and Consultant, Chameleon Collective | Mike Leibovitz, General Manager of Digital Solutions - Pivotree

Join this exclusive conversation with our expert panelists and learn how addressing customer friction and smoothing out your digital customer experience will help you thrive as an e-commerce retailer - even when faced with adverse market challenges.

The Human Side of Workforce Management 

Playvox

During my time as a workforce management (WFM) professional, I have implemented WFM systems into several departments within multiple companies.

How Does Your Personality Type Effect Your Success

MyCustomer Experience

HIn the book, Quiet: The Power of Introverts in a World That Can't Stop Talking , Susan Cain makes the case that the world values extroverts. 18th Aug 2022. By Colin Shaw Founder & CEO

Strategic Services Trend Round Up: Week of August 15th

Lithium

This week, Strategic Services highlights new TikTok and Twitter trends, platform updates from Snapchat, WhatsApp, and Meta (including the expansion of Horizon Worlds!), and a small dive into news from around the globe. Read more below

Announcing the 2022 Gainsight GameChanger Award Winners! 

Gainsight

Congratulations to the winners of the 2022 GameChanger awards! We took some time at Pulse , our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

Aug 18 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, United States Organization: OfferFit As a Customer Success Director, you will own customer satisfaction – oversee the design, execution, and reporting across use cases to ensure the customer success & enthusiasm with OfferFit product.

The Pulse 2022 community proves that together, we are unstoppable

Gainsight

After a whirlwind two days, Pulse 2022 has come to a close. The entire 48 hours were packed with strategic learnings, new connections, and plenty of shared memories.

HammerRTC for Amazon Connect Now Available

CSM Magazine

John D’Anna, President of Hammer. DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer.

Gmail Business & Gmail Calendar: Things to Consider before You Sign Up!

SmartKarrot

When we needed information, Google gave us a search engine; when we needed to send written communication over the internet, Google gave us emails; when we wanted virtual meetings, Google gave us Meet… From time to time, Google has been addressing our personal and professional (business) needs with its high-efficiency, easy-to-use SaaS products.

How woom bikes Takes an Employee-First Approach to Grow Its Customer Base

Are your employees an untapped source of customer feedback? Watch this on-demand webinar featuring woom bikes to learn how their team improves employee and customer experiences in tandem.