Customers Give Feedback Every Day. Most Brands Just Aren’t Listening.
Heart of the Customer
MARCH 22, 2022
After decades of steady improvement, coinciding with the emergence of customer experience (CX) as a discipline, the America Customer Satisfaction Index now reports that customer satisfaction has been on the decline since 2019, erasing years of gains. This despite organizations focusing on and investing more in CX than ever before. SuperOffice’s survey of 1,920 business […].
Let's personalize your content