Adrian Swinscoe
NOVEMBER 13, 2022
Today’s interview is with Jim Tincher, Founder and Mapper in Chief of journey mapping and customer experience consulting firm, Heart of the Customer (HoC) as well […]. The post CX professionals should be taking their favourite finance person out to lunch – Interview with Jim Tincher first appeared on Adrian Swinscoe.
Genroe
NOVEMBER 13, 2022
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them. The post Double Barrelled Questions: How to Identify & Fix Them in Surveys appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.
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Knowmax
NOVEMBER 13, 2022
The post 7 Ways How Knowledge Management Improves Call Center Productivity appeared first on Knowmax.
Comm100
NOVEMBER 13, 2022
A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and it’s predicted to be worth over $580 million. The reason for this growth – over 200% in 5 years – is relatively simple. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization.
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West Monroe
NOVEMBER 13, 2022
Becoming digital is now a requirement for manufacturers. This includes modernizing processes for selling and generating revenue—largely in response to buyers’ demands for digital channels and experiences. But being digital isn’t just about meeting buyers where they are. It’s also at the core of performance and competitiveness.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
West Monroe
NOVEMBER 13, 2022
Becoming digital is now a requirement for manufacturers. This includes modernizing processes for selling and generating revenue—largely in response to buyers’ demands for digital channels and experiences. But being digital isn’t just about meeting buyers where they are. It’s also at the core of performance and competitiveness.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.
West Monroe
NOVEMBER 13, 2022
Becoming digital is now a requirement for manufacturers. This includes modernizing processes for selling and generating revenue—largely in response to buyers’ demands for digital channels and experiences. But being digital isn’t just about meeting buyers where they are. It’s also at the core of performance and competitiveness.
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