Kate Nasser
APRIL 29, 2018
Super customer service experience is about positive feelings but leaders grouse that they can't build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer's request and you'll find the pain and then deliver the gain -- for them and for you. The post Super Customer Experience: Feelings Aren’t Random appeared first on KateNasser.com.
Bob Hayes
APRIL 29, 2018
Business growth depends on acquiring new customers and keeping them around for a long time. Yet businesses are over 2x more likely to focus on acquisition efforts than they are retention efforts. In today’s post, I want to discuss why businesses need to increase their focus on customer retention efforts and why the are imperative to your customer acquisition efforts.
Bob Hayes
APRIL 29, 2018
Business growth depends on acquiring new customers and keeping them around for a long time. Yet businesses are over 2x more likely to focus on acquisition efforts than they are retention efforts. In today’s post, I want to discuss why businesses need to increase their focus on customer retention efforts and why the are imperative to your customer acquisition efforts.
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