Doing CX Right

JUNE 11, 2022

Ian Golding, a highly influential CX consultant, explains how to improve the customer journey, increase retention & turn employees into loyal brand advocates. The post Improving The Customer Journey With Employees As Heroes appeared first on Doing CX Right.

Customer Journeys 81

Customer Journeys Consulting Customers Brands 81

Adrian Swinscoe

JUNE 11, 2022

Today’s interview is with Eric Turkington, Vice President of Growth at RAIN, a pioneer in voice & conversational AI, that is helping people, brands and businesses […]. The post Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN first appeared on Adrian Swinscoe.

Innovation 76

Innovation Brands 76

Zonka Feedback

JUNE 11, 2022

Feedback is critical in businesses of every size. However, in small businesses, every decision has the capability of making or breaking the company. Also, all members of a small business usually have key roles to play and may also occasionally take on a variety of tasks to keep the business running smoothly.

Feedback 52

Feedback Tools Customers Company 52

Beyond Philosophy

JUNE 11, 2022

We have another business pickle to address. This time it’s with Christine Jones who is having problem with her organization not taking customer complaints or the Voice of Customer program seriously. We have been there. Ryan once worked at a grocery store that had a suggestion box that he never once in all the years he worked there saw opened. He suspects that no one even had the key anymore.

Voice of Customer 15

Voice of Customer Consulting Survey Feedback 15

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QuestionPro Audience

JUNE 11, 2022

As phones become increasingly less ubiquitous, it becomes difficult to conduct telephone-based surveys. But the good news is that there’s a new way to conduct surveys! Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. It is important to note that by observing the identifier of device world ads, survey firms can prevent fraud related to SUMAs (single users, multiple accounts)

Engagement 195

Engagement Advertising Survey Social Media 195