Sun.May 12, 2019

5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Top 20 Books Every Customer Experience Professional Needs to Read Now. by Sam Frampton. on 13 May 2019. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club.

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MyCustomer launches new award to celebrate the customer experience profession

MyCustomer

Engagement. MyCustomer launches new award for CX practitioners

CX in India: Looking Back To Look Ahead

Forrester's Customer Insights

So unless you’ve been living under a corporate rock for the last few years, you’ve certainly been bombarded with buzz around two words – “Customer Experience”. Now, the problem with customer experience is just that – often it’s a buzzword, and everybody talks about it, but very few action it right.

Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.

Applications flooding in to CX Leader of the Year - have you entered yet?

MyCustomer

Engagement. Applications flooding in to CX Leader of the Year

More Trending

Last chance to become CX Leader of the Year 2019: Entries close July 31

MyCustomer

Engagement. Last chance to enter CX Leader of the Year 2019

CX Leader of the Year 2019: Deadline extended to 14th August

MyCustomer

Engagement. CX Leader of the Year deadline extended - 14th Aug

Final applications in for CX Leader of the Year 2019

MyCustomer

Engagement. Final applications in for CX Leader of the Year

Applications process now closed for CX Leader of the Year 2019

MyCustomer

Engagement. CX Leader of the Year 2019: Entries now closed

3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.

CX Leader of the Year 2019: Entries close today

MyCustomer

Engagement. CX Leader of the Year 2019: Entries close today

CX Leader of the Year 2019: Last chance to apply!

MyCustomer

Engagement. Last chance to apply for CX Leader of the Year