Sun.May 12, 2019

5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

MyCustomer launches new award to celebrate the customer experience profession

MyCustomer

Engagement. MyCustomer launches new award for CX practitioners

Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Top 20 Books Every Customer Experience Professional Needs to Read Now. by Sam Frampton. on 13 May 2019. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club.

Applications flooding in to CX Leader of the Year - have you entered yet?

MyCustomer

Engagement. Applications flooding in to CX Leader of the Year

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

CX in India: Looking Back To Look Ahead

Forrester's Customer Insights

So unless you’ve been living under a corporate rock for the last few years, you’ve certainly been bombarded with buzz around two words – “Customer Experience”. Now, the problem with customer experience is just that – often it’s a buzzword, and everybody talks about it, but very few action it right.