Sun.May 12, 2019

article thumbnail

5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Bad Experiences Aren’t Always The Problem for Companies by Mary Drumond. (LinkedIn) When it comes to the strategic decisions that will help you thrive as a company, a positive experience is not the only factor that will make customers choose you, or stay with you.

article thumbnail

Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Top 20 Books Every Customer Experience Professional Needs to Read Now. by Sam Frampton. on 13 May 2019. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, her

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Continuous Listening in a Changing Landscape

Confirmit

Continuous listening is the new buzz word in the employee research world. There is a lot of talk around complementing or even replacing existing annual or bi-annual employee survey programs with more frequent and agile initiatives, such as pulse checks, always-on and life-cycle surveys. This is good news. What is less good is that the main focus is once again on tools and methods, not on discussing why it is important and why it exists.

Fashion 40
article thumbnail

MyCustomer launches new award to celebrate the customer experience profession

MyCustomer

Engagement. MyCustomer launches new award for CX practitioners.

article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

CX in India: Looking Back To Look Ahead

Forrester's Customer Insights

So unless you’ve been living under a corporate rock for the last few years, you’ve certainly been bombarded with buzz around two words – “Customer Experience”. Now, the problem with customer experience is just that – often it’s a buzzword, and everybody talks about it, but very few action it right. How do we know? […].

More Trending

article thumbnail

Last chance to become CX Leader of the Year 2019: Entries close July 31

MyCustomer

Engagement. Last chance to enter CX Leader of the Year 2019.

article thumbnail

CX Leader of the Year 2019: Deadline extended to 14th August

MyCustomer

Engagement. CX Leader of the Year deadline extended - 14th Aug.

article thumbnail

Final applications in for CX Leader of the Year 2019

MyCustomer

Engagement. Final applications in for CX Leader of the Year.

article thumbnail

CX Leader of the Year 2019: Entries close today

MyCustomer

Engagement. CX Leader of the Year 2019: Entries close today.

article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

Applications process now closed for CX Leader of the Year 2019

MyCustomer

Engagement. CX Leader of the Year 2019: Entries now closed.

article thumbnail

CX Leader of the Year 2019: Last chance to apply!

MyCustomer

Engagement. Last chance to apply for CX Leader of the Year!