Sun.May 12, 2019

5 Top Customer Service Articles for the Week of May 13, 2019


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

MyCustomer launches new award to celebrate the customer experience profession


Engagement. MyCustomer launches new award for CX practitioners

Top 20 Books Every Customer Experience Professional Needs to Read Now


Top 20 Books Every Customer Experience Professional Needs to Read Now. by Sam Frampton. on 13 May 2019. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club.

CX in India: Looking Back To Look Ahead

Forrester's Customer Insights

So unless you’ve been living under a corporate rock for the last few years, you’ve certainly been bombarded with buzz around two words – “Customer Experience”. Now, the problem with customer experience is just that – often it’s a buzzword, and everybody talks about it, but very few action it right.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica whitepaper to learn how important conversational AI is to your CX strategy.

Continuous Listening in a Changing Landscape


Continuous listening is the new buzz word in the employee research world. There is a lot of talk around complementing or even replacing existing annual or bi-annual employee survey programs with more frequent and agile initiatives, such as pulse checks, always-on and life-cycle surveys.