Tue.Jan 19, 2021

Understanding Empathy. Its Value & Challenges

Martin Hill-Wilson

Why Now? Ever since the pandemic struck, empathy has been bubbling up to become part of our current zeitgeist. Service, Sales, CX, Marketing and leadership in general are all being persuaded of its importance.

What Are Customer Touchpoints?

GetFeedback

Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience. Guides

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Amazing Business Radio: Mahesh Ram

ShepHyken

5-Star CX of the Future. Concierge-Like Experiences Using Smarter Technology. Shep Hyken interviews Mahesh Ram, founding CEO of Solvvy. They discuss how next-generation chatbots and automation technology allow brands to deliver concierge-like experiences for consumers.

Five steps to building a robust CX tech stack

GetFeedback

Simplifying CX YouTube series episode on building a robust CX technology stack. Videos

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Top 10 Marketing Surveys and Marketing Survey Questions

Survicate

. . The post Top 10 Marketing Surveys and Marketing Survey Questions appeared first on Survicate. Best Practices

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How to Build the Ideal Customer Journey Using Your Customer Success Platform

ClientSuccess

If you’re like most modern customer success team leaders, you already have some sort of platform in place to help optimize and streamline your internal processes while keeping things straight with customers.

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Top Business Challenges Companies Faced in 2020

transcosmos Information Systems

Intro. 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a variety of obstacles that needed to be addressed and overcome.

Keeping it Classy: 3 Tips to a Conflict-Free Forum

Vanilla Forums

The internet abounds with the best and worst of human nature and reliably brings out instances of both in high relief. But today we’re discussing one of the darker aspects of forum frequenters: the tendency to hide behind screens. What exactly do we mean by that? All forum members use screens, right?

Tips 60

Is Your Marketing Data Statistically Significant? Here’s How You Can Tell [CASE STUDY]

Hallmark Business Connections

When you watch election results on television, at the bottom of the screen, you may notice a percentage called “margin of error.” It’s typically around 3% in the polls. What does this mean exactly? This number indicates that the reported results could be over or under by about 3%.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

The Path to Sustainable and Reliable Business Partnerships

Strikedeck

Vincent Manlapaz, in an interview with Harpreet Oberoi shares his thoughts on why organizations should keep their laser focus on meeting and achieving customers' desired outcomes.

The 20 Most Viewed YouTube Videos

Brandwatch CX

React

Video 56

How Employees Can Maintain Mental Health During Covid-19 | Employee Mental Health

SurveySparrow

If there is one year that changed the conversation around mental health, it is the year that we just passed by. 2020 will go down in the annals of history as one of the most challenging years for the entire world.

Multilingual Interpretation services in 2021 – Tips and Tricks

Grupo Noa

The future of multilingual interpretation services blends into 2021 with new trends. .

B2C 52

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Does Accent Matter in Today’s Inbound Call Center?

Magellan Solutions

Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. Businesses outsource their service primarily to save more money.

Types of Customer Needs: The Complete Guide

SmartKarrot

For any new business owner or entrepreneur, success is very important. There are some yardsticks across which it is measured. One of them is how much customers need to success, buy the product or service, and continue using it.

A New Year Demands a New CX.

XMplify

(This is the original English version of the article posted in MarketingWeek Greece

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Jan 19 – Customer Success Jobs

SmartKarrot

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

2021, a new opportunity to reward loyal customers

LoyaltyPlus

With 2020 now done and dusted, and harsh socio-economic lessons learnt, retailers can now turn their attention to 2021 and a new year with new opportunity to reward customers and secure market share.

Introducing the New Intercom Messenger Survey Builder!

Survicate

The post Introducing the New Intercom Messenger Survey Builder! appeared first on Survicate. partnerships-3 Product updates

Why Customers’ Loyalty Is Important for a Business

CSM Magazine

Recall the last time you stood in an aisle in your local supermarket, looking at the humungous variety of products in front of you. But was there a moment where you went straight to a product without even looking at the others? Perhaps a brand you’ve been using for years?

The Four Levels of Customer Satisfaction

SmartKarrot

The success of your company is directly proportional to how thoroughly your customers are satisfied with you. The satisfaction score of a customer is a critical determinant that portrays how far-fetched their loyalty will go on.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Who are the Healthcare Leaders?

Magellan Solutions

Healthcare is the largest and fastest-growing industry on the planet. . In the United States, healthcare makes up 18% of its GDP by the end of 2019 alone. And they spend more than the world’s average on healthcare. . Its value and function are even more crucial amidst the pandemic.

inSided and Skilljar announce Integration Partnership to Streamline Community and Customer Education

inSided

[Amsterdam, Netherlands - January 19, 2021] Today, inSided and Skilljar announced the launch of an integration bridging inSided’s Customer Success Community Platform and Skilljar’s Customer Education Platform.

B2B 52

Does Working in Silos Prepare You to Lead Strategically?

One Millimeter Mindset

If your goal is to lead strategically, consider the value of repeatedly seeking new jobs that keep you working in departmental silos. New job. New silo. Same old thing. Depending on your organization’s size, these silos can be big.

Elevate The Customer Journey Using CCM

Topdown

Loyalty is one of those concepts that’s as old as time itself really. Loyalty, as a trait, has played a major role in much of history, from betrayed loyalty, to misguided loyalty, to heroic loyalty that saves the day. In business, although loyalty may not take on such as epic importance, it does play a very important (some may even say the most important) role in building customer relationships. Customer Experience Customer Communications Customer Journey

Considerations When Building Multilingual Communities

Speaker: Adrian Speyer, Head of Community for Vanilla

Communicating in your native language is very powerful and can make customers feel welcome and heard. However, creating multilingual communities online is not just important - it’s complicated. Successfully supporting customers in their own language goes much further than just translation; there are many things to consider. Join us on March 9th, 2021 at 12:00 PM ET, as Adrian Speyer, Head of Community for Vanilla, shares his years of experience in creating and working with companies looking to create global communities. He will unveil his secrets for your success and the things to watch out for when you decide to dip your toes into creating multilingual communities.