Wed.Jul 10, 2019

Why customer service is an integral part of customer experience


What comes to your mind when you hear the words “good customer experience”? You might think of something simple like a well-designed video that helped you understand a product better.

5 tips for managing the increasing volume of customer queries


Date: Wednesday, July 10, 2019 Author: Pauline Ashenden - Marketing Manager 5 tips for managing the increasing volume of customer queries. Published on: July 10, 2019. Author: Pauline Ashenden - Marketing Manager UK brands find themselves responding to around 463.5

Customer Contact Week: Three Characteristics Every Customer Experience Should Have


Formerly known as Contact Center Week , the appropriately rebranded Customer Contact Week lived up to its name by putting customers and the customer experience at the forefront of every discussion this year.

What Signals Are You Unintentionally Sending Your Customers?


I first came across this idea in the book Moments of Truth by Jan Carlzon , which I consider one of the most important books written on customer service.

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How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

What is the best customer service quote ever said?

The DiJulius Group

What is the best customer service quote ever said? I love quotes. I am enamored with quotes. Quotes inspire me and make me think. I have been creating and collecting quotes on customer service and customer experience for over twenty years.

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More Trending

Statistics that Predict the Future of Customer Service

Joe Rawlinson

“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” ” Peter Drucker, better known as the father of management thinking, once gave us this beautiful gem of a quote.

How video can increase customer engagement


Video is an incredible tool to attract, engage and retain new and existing customers. It's why CustomerCount chose video to share its message worldwide. Continue reading → The post How video can increase customer engagement appeared first on CustomerCount. News customer engagement video

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Whirlpool FINALLY undertakes full recall of tumble dryers

Helen Dewdney

Whirlpool, the giant manufacturer of home appliances, has finally seen the light on the issue of dangerous tumble dryers. It has announced today (10 July 2019) that it will issue a product recall of all tumble dryers at risk of fire that have still not been modified.

Four Ways to Get Utility Customers to Cut to the Point On Customer Service Calls (These Tips Help Control Calls In Any Industry)

Myra Golden

I’m working with a utility company in the northeast. All of my customer service workshops begin with what I call a Discovery Discussion – a video conference where I discover the problem my client needs me to solve.

The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

Because self-service emergence is increasing, the need to assess the amount of support being given to our customer service reps is more important than ever before. Is there a way to find the right balance between self-service and support?

7 Reasons You Need to be at Bizagi Catalyst 19


“This was definitely the BEST user conference I have attended, and the energy was fantastic!” That’s a quote straight from a Bizagi Catalyst 18 attendee. But don’t worry if you missed out, because our flagship user conference is coming back to Miami for 2019! Take your automation to the next level.

The Importance of Automotive Reviews


On online review sites, the overall rating of car dealerships and automotive companies tends to increase as more reviews are posted, according to research by customer feedback software company ReviewTrackers.

Tips for a Successful CSM Quarterly Business Review


In the world of sales, Quarterly Business Reviews (QBRs) are incredibly popular for forecasting, planning, and making sure that everything is running smoothly from an operations perspective.

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Cupcake Storytelling Strategy is not a Client Snack, Part 2

One Millimeter Mindset

When companies adopt a cupcake storytelling strategy, clients can dismiss the stories you tell as unimportant and insignificant: to them. Lovely little snacks instead of a substantial, relevant and valuable meal: to them. As business leaders, do you tell only half the story that needs to be told?

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

Just Cancel It: Nike Responds to Influencer Sentiment Around Shoes


How fast can your brand pivot – and what criteria would you use to justify a costly product design decision? Nike’s ‘just do it’ slogan morphed Matrix-style into ‘just cancel it’ when presented with insight it hadn’t considered.

How to Spice Up Your Inbound Marketing Strategy


The post How to Spice Up Your Inbound Marketing Strategy appeared first on Survicate. Best Practices

5G: A Disruptive Generation (Part One)

North Highland

Like the advent of Generation Z in the workplace, 5G will carry a disruptive ripple effect, starting with telecom and cascading across the wider consumer and business worlds. Switzerland was the first in Europe to roll out 5G in May of 2019 and over 16 cities in the UK will follow by the end of 2019.

Chillisauce Transforms Their Contact Center Operations with Talkdesk to Deliver Event Planning Magic


My close friends and I always enjoy hanging out but often struggle with making a decision on what to do, where to eat, etc. We usually have a few options to choose from but tend to use the default response: “Doesn’t matter. I’m ok with anything.” Last summer, we went on a trip together to Hawaii.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

10 Ways Technology Will Affect the Future of Customer Service

ProProfs Chat

What’s your impression of good customer service?Most Most businesses do their best to serve their audience in the most effective way possible. The customers demand greater efficiency, so businesses compete to deliver it.

Personal Interview with Ron Kaufman and Rohit Bassi

Up Your Service

A deeply personal “RAW” interview with Ron Kaufman and Rohit Bassi explores the history of Ron’s work and play around the world. Includes stories never before shared on Ron’s family, education, travel, devotion…and love.

7 Reasons Why Document Design Can Benefit Your Business


How certain are you that people pay attention to every document you give out? How sure are you that employees read important documents? If your business needs improvements in its images or to enhance efficiency, you need to try using a better document design.

How 100+ yr old firms stay relevant

Forrester's Customer Insights

As we’ve reported prior, the majority of legacy Fortune 500 firms are no longer market leaders because their focus remains on protecting their traditional business in this era of digital transformation.

Building a Successful Community Superfan Program

Speaker: Jake McKee, CEO and Lead Strategist, Community5

Every social group is made up of members who are more engaged, more enthusiastic and more dedicated than others. In the online community space, we call these people Superfans. But the million dollar question…how can you attract these powerful and necessary people? Join Vanilla Forums for a discussion with Jake McKee, CEO and Lead Strategist at Community5, as he shares ideas and insights on how to best build and execute formal Superfan programs.

5G: How Telecom Can Adapt (Part Two)  

North Highland

Much like Generation Z’s entry to the workplace, 5G will undoubtedly be disruptive both within telecom and the wider world of business. In the last installment of our series, we shed light on 5G and pointed out the key ways in which this technology will require telecom to change their ways of working to thrive in a new 5G paradigm. Telecom companies can no longer operate as they previously did.

Trust: The New CX Battleground


Webinar Details. Trust is not just an emotion, it is the new competitive battleground. It’s hard-won, easily lost and utterly critical. To build trust, it's about action, not words, you need to deliver on the expectations you have set, time and time again.

Announce Forrester’s First DMP Wave For Asia Pacific

Forrester's Customer Insights

I’m excited to share that The Forrester Wave™: Data Management Platforms In Asia Pacific, Q3 2019 is now live. It’s the first time we evaluated data management platform (DMP) vendors’ capabilities in Asia Pacific (AP).

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3 Reasons to Attend Khoros Engage


We are Khoros. Fifteen years ago our legacy companies, Spredfast and Lithium, both grew their roots in Austin, TX, and we’ve grown quite a bit since. Our city is world-famous for its live music and BBQ — but September 9 -11, digital leaders are taking over. Let us introduce you to Khoros Engage.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.