ShepHyken
AUGUST 25, 2017
This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Many small businesses are looking for ways to streamline communication.
Myra Golden
AUGUST 25, 2017
My website was down for 37 hours this week. Not only was the website down, but we couldn’t send or receive emails. The outage happened because something went wrong in a scheduled site upgrade on Sunday night. My hosting company was to perform a simple process that I thought would take a few minutes. I reached out to my hosting company more than a dozen times during the 2-day outage, desperately trying to get the issue resolved and to check the status of the problem.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Avaya
AUGUST 25, 2017
As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations. Particularly invaluable are battle-tested IT experts who can help rebuild and stabilize communications when disaster strikes.
ForeSee
AUGUST 25, 2017
The changes in retail have been labeled an apocalypse more than once, but as I’ve said in the past – this is far more about responding to behavior changes and. The post Experience is paramount: Why the ‘Great Retail Apocalypse’ is overblown appeared first on ForeSee.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Avaya
AUGUST 25, 2017
In what’s shaping up to be an unprecedented hurricane season for the U.S., Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Stella Connect
AUGUST 25, 2017
At Retreat & Disrupt , an event for senior retail executives held in California earlier this summer, Stella’s CEO Jordy Leiser, spoke on a panel about Amazon and the future of retail. To help drive the conversation, Stella analysts reviewed the objective CX data we collect on Amazon, and conducted desk research into the areas where Amazon is currently being most disruptive.
CSM Magazine
AUGUST 25, 2017
Once when my youngest daughter was about twelve she had a plan in mind for an upcoming trip. I don’t remember the details, but it was not a very realistic plan. “We’ll see,” I told her as she was laying it out for me. “Right,” she sneered in the way that only a tween girl talking to her clueless father can. “Dad, I know you, ‘we’ll see’ always means, ‘no.
LiveChat
AUGUST 25, 2017
As you probably know, I’m nuts about customer service and great customer experience. Every time I’m on my holidays, I collect every single #custserv experience and try to learn from it. Same thing happened this year. In this post, I’d like to show you two examples of a service I experienced during my holidays. I booked a really nice apartment whose owner was extremely rude, and a quite gross camp truck, whose owners delivered the best customer service ever!
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Brad Cleveland Blog
AUGUST 25, 2017
The post Keeping Up with Customer Service Developments appeared first on Brad Cleveland.
Expert insights. Personalized for you.
147 
Let's personalize your content