Doing CX Right

MARCH 12, 2023

Cynthia James, Author, International Coach and TedX Speaker, explains why “Your Voice Matters” and tactics for speaking up to increase success in your business and life. The post The Art of Mastering Your Authentic Voice for Maximum Success appeared first on Doing CX Right.

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West Monroe

MARCH 12, 2023

The crisis at Silicon Valley Bank has the industry spinning and in question mode: Can the impact be contained? How will the Fed’s moves affect customer, investor, and market confidence? And most of all, what do banks need to do next? As a partner to several of the country’s top mid-market and regional banks, here is our point of view. The Silicon Valley Bank debacle originated from fundamental issues —chief among them poor interest rate management and overconcentration in a cer

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Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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Playvox

MARCH 12, 2023

Running a smooth and efficient contact center can feel like the ultimate struggle, but don’t worry, you’re not alone. Providing noteworthy customer experiences is a top priority for any business, and a well-run help desk, support center, or customer service center is the key to improving contact center performance. Research from Playvox shows us that having well-defined metrics is essential, but sometimes that’s all that is used to measure whether or not a customer service center is

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Forrester's Customer Insights

MARCH 12, 2023

The popular narrative that mainframe is legacy and archaic doesn’t reflect reality; as its strengths greatly benefit some of our most important modern systems. IBM z16 is not suitable for every workload; but it does have a place in the modern enterprise.

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Forrester's Customer Insights

MARCH 12, 2023

I’ve been focusing a lot of my time on two key cloud management conversations: Cost optimization and operationalizing cloud. Over the past three years, I’ve been tracking the cloud cost optimization space closely. I published my latest Wave on this topic last fall, along with a bunch of tactics on how to get started.

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