Sun.Sep 13, 2020

Is the Future of Retail, Physical or Virtual?


Denyse Drummond-Dunn · Is the future of retail in the stars? Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”. Will the future of retail be without physical outlets?

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How Prepared Are Organizations For Remote Training?

Richard Vass

At the risk of providing more “white noise” during the pandemic pandemonium, I wanted to share this data because I think it’s interesting. And, I think it showcases not only how important remote learning is, but also how trends have shaped the industry for this moment in which all of us who are onl

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Customer Acquisition – Speed dating or Marriage?

Andrew Mcfarland

How does your company treat customer acquisition – like marriage or speed dating? The answer to this question will help decide your organization’s survival odds. Consider this dating world analogy… What if I assigned a goal for you to go. Best Practices Marriage Speed dating

How to Resist These Irresistible Customer Service Urges | #CX #CustServ

Kate Nasser

Resist these customer service urges that you will otherwise regret. Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience. The post How to Resist These Irresistible Customer Service Urges | #CX #CustServ appeared first on

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

20 Ways To Celebrate CX Day & Keep Momentum Going

Doing CX Right

What makes customers and employees loyal to brands? Why do some companies thrive during challenging times while others go out of business? There are many answers to this question, but one that is common across all industries relates to company culture.

4 Advanced Realtime Marketing Campaigns for eCommerce


The post 4 Advanced Realtime Marketing Campaigns for eCommerce appeared first on Optimove. library