Fri.Nov 27, 2020

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Digital Transformation Didn’t Work: This Is What You Should Do Now

Beyond Philosophy

An organization’s digital experience is vital to their success. We have been getting a lot of clients asking for a review of their digital experience. Many recognize that their digital transformation hasn’t resulted in the experience that they hoped it would be. On a recent podcast, we had our lead on digital transformation Zhecho Dobrev, Principal Consultant for Beyond Philosophy, tell us why that might be.

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Guest Blog: How To Improve the Customer Experience Starting Today

ShepHyken

This week we feature an article from Chelsea Lamb , co-founder and head tech writer at Business Pop. She provides multiple strategies to improve the customer experience in order to gain and retain repeat customers. It’s been said that customer service is dead. Unfortunately, for many businesses, this is true. We live in such an instant gratification world that customers will often simply seek the next best thing if they don’t get the desired outcome to start.

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How to Stay Close to Customers While Working From Home

CSM Magazine

The Institute of Directors (IoD) surveyed 958 British businesses and found that 74% plan to retain home-working for the foreseeable future. Four out of ten businesses reported that they had found working from home ‘more effective’. The IoD survey echoed the earlier findings of researchers from Cardiff and Southampton universities, who found that 90% of employees would also prefer to continue working from home.

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How do you create super-agents in your organisation?

Eptica

Date: Friday, November 27, 2020 Author: Pauline Ashenden - Demand Generation Manager How do you create super-agents in your organisation? Published on: November 27, 2020. Author: Pauline Ashenden - Demand Generation Manager The rise of self-service means that the interactions personally handled by contact centre agents have become more complex and involved.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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5 Ways To Boost The Lifetime Value Of Your Customers

CSM Magazine

As a business owner, it might be easier for you to find a good excuse for not providing customers with quality of services they expect from you. Especially when finding the reason behind a customer’s bad experienc e and making efforts to improve your services seems all the while more difficult. If you have been following this approach, your business might be at risk!

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How to Use Customer Service to Strengthen Your Customer Community

CSM Magazine

Having the long-term support of your customers is absolutely essential these days. Now that business has so heavily moved online, people have so many options for getting the products and services they need, and getting their attention can be brutally difficult. If you can retain the customers you win — even forming a community around your brand — then you can thrive.

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Process Improvement: How to Optimize Process Performance

Bizagi

What is process improvement? Process improvement is a strategic approach to optimizing business processes. This practice includes identifying, analyzing, and refining existing processes to ultimately improve them. That improvement may mean increased efficiency, improved end-user experience, cost reduction, or stronger adherence to best practices and regulations.

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How to Keep Your Employees Satisfied and Avoid a Strike

CSM Magazine

Keeping your employees safe and satisfied is key to creating a friendly and supportive atmosphere at work. Sometimes those basic rules can be neglected due to burning deadlines or an enormous amount of work. It is essential to understand that continuous violation of working conditions and employees’ labor rights may lead to staff turnover or even a workers strike.

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Hello Customer is one of Belgium’s fastest-growing tech companies

Hello Customer

Ghent-based Hello Customer ranks among Belgian’s leading tech companies. Deloitte has included this SaaS company, which collects customer feedback and analyses it using artificial intelligence, in their prestigious ranking, the Fast 50 Belgium. That honor was topped by the news that Hello Customer won the Fast 50 award for the fastest-growing company in the ‘digital content, media and entertainment’ category.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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How Major Companies Have Migrated to a Work-at-Home Model

CSM Magazine

Exceptional circumstances create exceptional business decisions. And that couldn’t be more true in 2020 where businesses have been forced to adapt to a remote working model. To be honest, working from home was probably a trend already on the table and something that would happen eventually. But the events of this year have made business leaders have to react.

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MyCustomer's 10 most popular blog posts of 2020

MyCustomer

Engagement MyCustomer's 10 most popular blog posts of 2020.

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B2C Marketers: Use Your Brand Messaging To Deliver Value During The Pandemic

Forrester's Customer Insights

COVID-19 is now an unavoidable part of consumers’ lives, and marketers need guidance on how to effectively communicate with them in these ever-changing times. To help marketers address the fear, uncertainty, and challenges that consumers are experiencing, we’ve created a collection of research that provides a range of approaches to consider as they strategize how […].

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Nov 27 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Create, execute, and oversee account plans to track customer opportunities, activities, and projects and ensure engagement by appropriate parties throughout.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Reinventing the Holidays: Hanukkah in the US

Maru Group

We’re pleased to continue our Reinventing the Holidays series, this time covering Hanukkah in the US. As a refresher, this series centers on a central question for consumers and brands alike: what does the 2020 holiday season hold? With so many risks, and so many parts of our lives transformed by COVID-19, how can we still make this time of year special?