Kayako
SEPTEMBER 13, 2017
You’ve been here. We all have. You’re browsing online searching for the perfect item at the perfect price. And you find it quicker than you thought! But there’s an item that seems exactly the same, only $15 cheaper. You scan through the item descriptions, comparing, contrasting, but you can’t see the difference. Is this a repeat listing? Is it a mistake?
NICE inContact
SEPTEMBER 13, 2017
For most of us, Labor Day signals the end of the summer season. Families squeeze the last drops of vacation before school restarts and life resettles into ordinary time. For hospitality leaders like Carlson Rezidor, this last push of the season brings high volumes of reservations across its properties along with high expectations for exceptional customer experiences.
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Beyond Philosophy
SEPTEMBER 13, 2017
When you are making decisions, you carefully consider all the facts and factors that present in a logical and orderly process, right? Not so fast. You rarely make decisions this way—and neither do your customers. The truth is that psychological principles often influence the decision-making process; you might even say take over. But don’t feel bad that you didn’t know.
NICE inContact
SEPTEMBER 13, 2017
For most of us, Labor Day signals the end of the summer season. Families squeeze the last drops of vacation before school restarts and life resettles into ordinary time. For hospitality leaders like Carlson Rezidor, this last push of the season brings high volumes of reservations across its properties along with high expectations for exceptional customer experiences.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Michelli Experience
SEPTEMBER 13, 2017
Despite all of the great accomplishments achieved by women and men, we have yet to match the raw force of nature fully. I was reminded of this when I met Hurricane Irma this week shielded from her wrath only by stone, glass, and metal. Blessed in a Storm. On balance I was lucky (as were the members of my team that are based in Florida), collectively we’ve encountered only repairable annoyances like water damage, power outages, and landscape/tree destruction.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
SEPTEMBER 13, 2017
The words you say, the way you act, and your attitude toward your job and your customer are sometimes the difference between satisfactory and amazing. This became evident as I was having lunch with Tracy Nieporent, one of the partners at Myriad Restaurant Group. They are the successful owners of the famous Nobu restaurants , Tribeca Grill , and several others.
Eptica
SEPTEMBER 13, 2017
Date: Wednesday, September 13, 2017 Taking the 10 steps to CX differentiation. Published on: September 13, 2017. Author: Olivier Njamfa Do you really know what your customers think of the experience your business is delivering? At this year’s Gartner Customer Experience & Technologies Summit , analyst Ed Thompson explained that there is often a wide gap between what consumers expect and what companies are delivering.
Blueshift
SEPTEMBER 13, 2017
With Blueshift’s personalization and Branch’s deep linking capabilities, marketers can now deliver frictionless personalized experiences to their users across all channels. Let’s take the instance of Jane. Jane is browsing through email on her mobile phone during her short break, and an email promotion for a weekend get-away grabs her attention.
Confirmit
SEPTEMBER 13, 2017
So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it? In this webinar, Phil Durand from Confirmit and Bruce Temkin, CCXP Managing Partner & Customer Experience Transformist, investigated ways in which CX professionals can become a drivin
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Blueshift
SEPTEMBER 13, 2017
With Blueshift’s personalization and Branch’s deep linking capabilities, marketers can now deliver frictionless personalized experiences to their users across all channels. Let’s take the instance of Jane. Jane is browsing through email on her mobile phone during her short break, and an email promotion for a weekend get-away grabs her attention.
Confirmit
SEPTEMBER 13, 2017
Choosing a career in customer experience (CX) is not for those uncomfortable with gray space. You don’t always have the clear, binary results of the “big four” professions—medicine, accounting, law and engineering. You either complete the surgery successfully, balance the books, win the case or build the bridge successfully or not.
Clarabridge
SEPTEMBER 13, 2017
A few months ago, my family and I stopped for lunch during a long drive. The restaurant had a receipt-based survey that I decided to take at a later point in time. When I got around to taking that survey, I discovered that it was taking me too long to complete and wasn’t holding my interest. Bottom line, I didn’t finish the survey. I am 100% certain that we’ve all had a similar experience.
Happy or Not
SEPTEMBER 13, 2017
September 14-16, 2017 | Bangkok, Thailand The 3rd edition of RetailEX ASEAN is an annual trade show and conference that caters to retailers in ASEAN. RetailEX ASEAN 2017 is committed to bring success to the retail industry, with focusing on two exhibit profiles; Retail Shop Fitting and Retail Shop Technology. HappyOrNot is proud to join RetailEX […].
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Brad Cleveland Blog
SEPTEMBER 13, 2017
Is being “always connected” a blessing or a curse? Are you in charge or a slave to your smartphone? This TEDx Talk covers three principles that can help you survive and thrive in an always-on world. The post Always Connected: Blessing or Curse? (Brad’s TEDx Talk) appeared first on Brad Cleveland.
Happy or Not
SEPTEMBER 13, 2017
September 19-20, 2017 | Mumbai, India India Retail Forum 2017 will display the finest ideas, tools, spaces and technologies to help retailers and consumer brands optimize the new consumption opportunities thrown up by a new digitally-wired marketplace. HappyOrNot is proud to join India Retail Forum event. You can find us from our Booth C39. You will be able to find and […].
Verint
SEPTEMBER 13, 2017
In the customer service environment, knowledge management (KM) is the systematic management of an organization's information assets, including the efficient handling and distribution of information and data resources residing within, and often outside, an enterprise. The purpose of these efforts is to create and augment value to the customer and meet the tactical and strategic corporate goals to improve overall customer service.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SurveyGizmo
SEPTEMBER 13, 2017
The ASK LISTEN RETAIN program is a revolutionary online tool aimed at gauging customer satisfaction, building customer loyalty and enabling customer retention that works in combination with either telephone based customer satisfaction surveys and/or online surveys. The survey feedback empowers businesses in systematically gathering, analyzing, and using the information to enhance customer satisfaction and address any service related issues.
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