CSM Magazine

AUGUST 23, 2021

Supporting your customers by going the extra mile with enhanced support leads to happy customers and long-term loyalty. Understanding what is important to customers and what support and services will help make their lives easier is vital to ensuring that you keep your customers happy and build strong customer relationships. Great customer experiences are based on responsiveness, personalization, engagement, and being proactive with helpful solutions.

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Lumoa

AUGUST 23, 2021

Before we begin, we’d like to acknowledge the reality that COVID-19 is still an active pandemic. Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

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The DiJulius Group

AUGUST 23, 2021

We are really buying time from Amazon People don’t buy products from Amazon, they buy time. “We offer low prices, vast selection, and fast delivery, but imagine we ignore all of that for the purpose of this estimate and value only one thing: we save customers time,” says Jeff Bezos. “Customers complete 28% of purchases. Read Full Article. The post Amazon Saves you 75 Hours a Year appeared first on The DiJulius Group.

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PK

AUGUST 23, 2021

The world has changed significantly over the past year, but loyalty has not, and organizations will need to rethink how to approach loyalty in a post-pandemic world. PK continues to […]. The post PK Named a Leader in loyalty services appeared first on PK.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Lithium

AUGUST 23, 2021

Lucas Diorio ( ), Social Media Manager at GTB, joins us for an episode of Titans of Customer Engagement to discuss his ideas on how to keep up in an ever-changing digital landscape. Don't forget to share with your peers , leave us a rating or review, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts!

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Social Media Customer Engagement Engagement Customer Experience 98

Cyara

AUGUST 23, 2021

Interactive Voice Response , or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. Callers have the ability to enter responses using the keypad on their phone to either manage the task they are trying to accomplish, or to direct them to the proper agent. You’ve likely interacted with IVR when you've called your bank, booked a flight, or made a reservation and were asked by a friendly, automated voice to press 1

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Customer Enthusiast

AUGUST 23, 2021

I recently received a delivery of a weightlifting system by a local fitness equipment company. I met the delivery truck in my driveway and gave the foreman a quick orientation about the best door to use, location of the weight room containing the old universal weight machine that required dismantling and removal, and where to … Continue reading "Increase your customer service strength".

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Magellan Solutions

AUGUST 23, 2021

Why are Telemarketing Philippines adapting Autonomous Omnichannel for their operation? Out with the old and in with the new. And for BPOs, it is time to move on from traditional call centers. Autonomous Omnichannel is slowly taking over telemarketing services in the Philippines and it is receiving positive response from entrepreneurs. But is moving to a more automated approach beneficial to SMEs?

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Influitive

AUGUST 23, 2021

In the most recent installment of our thought leadership webinar series, we had the chance to chat with Laura Ramos, Vice President, Principal Analyst at Forrester Research about a commissioned study conducted by Forrester Consulting on behalf of Influitive, “Prioritize Postsale Customer Marketing To Drive Business Value and Growth.” The webinar was jam packed with […].

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Magellan Solutions

AUGUST 23, 2021

Millennials are changing the B2B telemarketing Philippines market. Millennials now make up the biggest demographic of tech buyers today, representing 60% of the market. Magellan Solutions ‘ research shows that millennials and Gen Z buyers are less likely than older generations to use analyst rankings and reports while purchasing business technology. .

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CSM Magazine

AUGUST 23, 2021

The knowledge of Application Programming Interfaces (APIs) and the ability to work with them is becoming essential for the data-driven marketers of today. To keep up with the increasing competition, marketers not only need to know what APIs are, but also integrate them with their content strategy. APIs may seem very complicated and scary, but when you know the basics, you will find it easier to work with them.

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GlowTouch

AUGUST 23, 2021

Multi-Story Facility to Accommodate 300+ in the First Year August 20, 2021 (Louisville, KY) – GlowTouch, LLC , a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, announced today that the company has opened a new contact center in Mysore, India. This is the company’s third Indian city, joining centers in Mangalore and Bangalore, and its sixth global location.

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Think Customers

AUGUST 23, 2021

A record 4 million people quit their jobs in the spring, reported the Department of Labor. There are lots of reasons so many workers are seeking new jobs—a trend that economists are calling the Great Resignation. For some people, the COVID-19 pandemic triggered a shift in priorities, spurring them to pursue a “dream job,” or become stay-at-home parents.

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Tips

CustomerSuccessBox

AUGUST 23, 2021

Just one phenomenal customer experience can make a world of difference. Karl Wirth. This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Some professionals argue that the onboarding process is not easy. Basically, it is easy. However, the process of perfect onboarding, where the customers are happy, is tough! When you make the onboarding experience smooth for the customer, s/he is most likely to continue with your brand for a long time.

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Touchpoint B2B System Tips 52

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. In this article, we explain how to use data-driven decisions to prioritize features and products. What is Product and Feature Prioritization? Explains the role of product and feature prioritization.

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Data Roadmap How To Tips 52

CustomerSuccessBox

AUGUST 23, 2021

INBOUND 2021. September 7-10,2021. Boston- USA. This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. It is a high energy event for associates who are keen to learn the tactics to grow their business. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online.

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Magellan Solutions

AUGUST 23, 2021

BPO Philippines Believe That Email Newsletters Get Better Marketing Results, Here’s Why. Email newsletters are marketing tools of the past. Some even believe that social media has already replaced it. But is it true? Newsletters can be highly effective, much more so than social media, if used correctly. . So don’t leave them out of your business strategy just yet, hear us out first.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester's Customer Insights

AUGUST 23, 2021

As enablement professionals, how do we keep from becoming disconnected ivory tower philosophers? Consider these six strategies.

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Sales Strategy B2B Management 66

Qualtrics

AUGUST 23, 2021

Managers play a major role in employees' engagement and likelihood to stay. As organizations look to design a new way of working, these are the skills managers need to lead in a hybrid work environment – and beyond. In times of change, soft skills are fundamental to the health and stability of teams. And in many instances, the skills managers need in a hybrid world of work are the same skills they need in a remote world of work as well as a traditional office environment.

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Management Employee Engagement Meeting Communication 49

Forrester's Customer Insights

AUGUST 23, 2021

Two recent major acquisitions are part of a larger trend that reveals what sales enablement leaders have come to want and need.

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Sales Trends Technology Customers 63

SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Identify business challenges and develop recommended solutions through the promotion of Ivanti products. Maintain high customer retention and recurring revenue retention rates.

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Customer Success Consulting Customer Satisfaction B2B 19

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Forrester's Customer Insights

AUGUST 23, 2021

COVID-19 has upended luxury brands’ customer engagement strategies, forcing them to launch digital transformation initiatives. With a robust digital economy and more empowered luxury consumers, Asia in general — and China in particular — has become a beacon for luxury commerce innovations globally. My latest report, Luxury Commerce Innovations In Asia, shows how leading luxury […].

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Innovation Report Consumers Customer Engagement 43

ShepHyken

AUGUST 23, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. (Retail Dive) A survey this year from Piplsay found that a large majority of consumers who had visited an Amazon Go store that incorporated frictionless shopping and checkout found th

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Customer Service Customer Service Training Loyalty Programs Loyalty 17

SmartKarrot

AUGUST 23, 2021

2021 has unlocked many ‘first-times’ for us and it is no wonder. One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. According to a report by PCMA , 79% of the event planners have gone virtual this year. This staggering percentage announces our heavy reliance on remote work tools. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success.

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Conference How To Social Media Video 10

Kustomer

AUGUST 23, 2021

You probably don’t need me to tell you that the pandemic has caused a dramatic shift in how we do business. But do you know just how dramatic a shift we’re talking about? At the height of COVID-19, e-commerce saw 10 years of growth in just 90 days, with a whopping 84% of consumers moving their shopping online. Brands are now actively expanding their global footprint, knowing that they can no longer rely on traditional marketing methods like advertising to grow.

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

CSM Magazine

AUGUST 23, 2021

What are Virtual and Hybrid Team Building Games? As the name suggests, virtual team-building games are activities and recreations that take place over the internet. Their fundamental purpose is to develop a sense of teamwork and amicability. It should be between the different and diverse members of a remote team. These games can get organized and enjoyed over any online dais, including meeting platforms such as Cisco Webex, Google meet, Microsoft Team, and Zoom.

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How To Sports Travel Entertainment 52

Forcivity Salesforce

AUGUST 23, 2021

The success of a new Salesforce CRM implementation hinges on the due diligence put forth to prepare for it. It’s the company’s readiness that is the difference-maker between a successful and unsuccessful deployment. Salesforce implementation is not a simple flick of the switch, but rather a carefully thought-out process that carries you well after launch.

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COPC

AUGUST 23, 2021

Now more than ever, consumers are embarking on multichannel journeys to resolve a single customer care issue. While multichannel journeys are increasing, our most recent research conducted in partnership with Execs In The Know—The Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions—shows the level of multichannel journey satisfaction is concerning and shouldn’t be overlooked.

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