Fri.Dec 10, 2021

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Overcoming the Great Resignation with Lessons Learned from CX Best Practices

CSM Magazine

The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. According to one Gallup poll , nearly 50 percent of America’s working population was actively job searching or monitoring job opportunities this past summer. Employee engagement is even worse, as 34 percent of North American respondents in the poll said they were actively engaged in their current job.

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5 Ways to Deliver Extraordinary Experiences for Every Audience

Alida

The best decisions are made with customers, not for them. But this isn’t always easy. During Alida Activate—Fall ‘21 , however, we got to hear from two pioneers in this area who showed us that type of transformation is entirely possible.

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Are You Winning on Purpose?—The Creator of the “Net Promoter” Tells Us How!

Beyond Philosophy

Back when I was working in corporate life, I went to a presentation in London. Sitting there amongst 1,000 people, I had an epiphany about what I wanted to do with the rest of my career. Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. The Speaker was New York Times Best-Selling Author Fred Reichheld , inventor of the Net Promoter Score ® (NPS).

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How Do I Optimize My Content?

DemandJump

Have you ever created a great piece of content that got zero traction? It’s frustrating! You might have forgotten one critical step in the content marketing playbook: optimization.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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The problem at the heart of personalization

Adrian Swinscoe

Privacy. Security. Justice. Equity. Accessibility. If you mentioned these words to pretty much anyone, they would probably all agree that they were important. But, ask them […]. The post The problem at the heart of personalization first appeared on Adrian Swinscoe.

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Why and When You Should Consider CX Trainings

Feedbackly

Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future CX Outlook.

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How Much to Charge (Or Pay) For a 500 to 1500 Word Article

DemandJump

One of the hardest things a freelance website content writer will do is to set their pricing. Ask too much, and you risk losing the work to other bidders. Ask too little, and you’ll be locked into a cycle of unprofitable work with that client.

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License Key Creation

SAP Customer Experience

Do you need to request a license key? If yes, you have come to the right place! This blog post will help you understand how license keys work along with step-by-step guidance on how to request them. What is a License Key? A license key gives an authorized user a.

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How Much Does It Cost to Hire a Content Writer?

DemandJump

The right words can make or break a website session. If your website content isn’t converting as well as you’d like, or if you need to scale content or launch a new website, consider hiring a content writer.

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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How to Reinvent Customer Service–OnScreen

SaleMove

Kate Leggett of Forrester and Glia’s Rick DeLisi discussed how companies can reinvent customer service OnScreen. View our recap. The post How to Reinvent Customer Service–OnScreen appeared first on Glia Blog | Digital Customer Service Explained.

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Creating a Content Topic List to Kickstart Your Content Strategy

DemandJump

The internet has an abundance of content, often leaving users frozen with choice on many occasions. Therefore, designing your website content to be engaging and relevant will alleviate the pressure of a user trying to decide on the right content for them.

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How to Reinvent Customer Service–OnScreen

SaleMove

Kate Leggett of Forrester and Glia’s Rick DeLisi discussed how companies can reinvent customer service OnScreen. View our recap. The post How to Reinvent Customer Service–OnScreen appeared first on Glia Blog | Digital Customer Service Explained.

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How to Optimize Existing Content: 3-Step Guide

DemandJump

The best approach to content optimization for existing content is like brain surgery—make precise, small changes while disturbing as little else as possible.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Season Two – Wrap Up! | First contact: Stories of a Call Center

NobelBiz

Season two from First Contact: Stories of a Call Center podcast was an amazing journey filled with insights and amazing stories on contact center solutions, CX transformation, lead generation services, sales excellence, training and development, Realtime Analytics, cloud communications, omnichannel, entrepreneurs, leadership and much more! The post Season Two – Wrap Up!

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How To Create Content for Your Brand: A Beginner's Guide

DemandJump

Content marketing is more than just churning out Instagram photos, blog posts, or website content.

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VoiceFoundry Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

CSM Magazine

The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect. TTEC Holdings, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry , a TTEC Digital business, has won the AWS 2021 Amazon Connect Partner of the Year Award in the UKI region, recognizing exceptional performance and commitment to helping AWS custome

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What Is Content Optimization?

DemandJump

If you’re investing in content marketing , you also need to invest in content optimization.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Tools 9.2.5 in Action

Circular Edge

With all of the new & exciting features in the latest Tools Release 9.2.5, there has perhaps never been a better time for JDE customers to adopt code current strategies and move forward with continuous innovation. Join this live demo of new & existing functionality available in Tools 9.2.5, including: Virtual Batch Queues. Development Client Simplification.

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2021 In Review: A Recap Of The Shifts That Every Sales Leader Should Know About

Forrester's Customer Insights

2021 brought monumental shifts to the B2B sales world. Throughout the year, Forrester’s B2B Sales Executives service published key research on how sales leaders should address these changes, and we’ve highlighted that research below. B2B Buying Is Changing, And Sales Needs To Quickly Adapt Many changes in B2B selling are a result of shifts in […].

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Demo: Eliminate JDE Batch Job Challenges & Automate Package Builds/Deploys using Smart Scheduler & Smart Build

Circular Edge

Tired of job failure morning surprises? Sacrificing sleep to manage jobs? Had enough user complaints? Wish you could receive email attachments or be notified of job failures? There is a better way! Find out how you can completely automate your batch job execution by leveraging Smart Scheduler; a 3x Oracle Validated Integration scheduling tool developed within the standard JDE toolset.

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B2B Marketers: It’s Time To Ditch Sourcing Metrics

Forrester's Customer Insights

Marketing sourcing metrics aren't meeting the needs of B2B marketing organizations and continue to fall out of favor. Here's why to ditch them and move on to something better.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Tools 9.2.5.x: What’s New

Circular Edge

With all of the new & exciting features in the latest Tools Releases 9.2.5 (including the most recent 9.2.5.4), there has perhaps never been a better time for JDE customers to adopt code current strategies and move forward with continuous innovation. Join this live demo of new & existing functionality available in Tools 9.2.5. Customer Attendee Takeaway: JDE E1 9.2 Capabilities Whitepaper.

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Take The Confusion Out Of Data Mesh

Forrester's Customer Insights

Confused by data mesh? You’re not alone. While the domain-centric and data-governance-by-design principles feel simple and intuitive, the big question is, “How do you execute on data mesh?” OK, breathe. Data mesh principles are not new. Organizations already model data, stand up data warehouses, master their data, and ensure data quality. Data governance artifacts to […].

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Five Innovations to Simplify, Automate & Digitize Your JDE Test

Circular Edge

#JDEdwards – Looking to simplify, automate and digitize your JDE to spend less time and effort on activities such as responding to password reset tickets, recertifying user access to JDE applications, sending/signing/tracking signed documents, managing your E1 server instances while on-the-go and more – all while maximizing your E1 investment?

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New Forrester Data Shows Wide Disparities In US Federal Customer Experience (CX) Quality Despite Overall Gains

Forrester's Customer Insights

Average Federal CX Ekes Out A New High, Still Trailing The Private Sector It’s a new White House priority to provide “excellent, equitable, and secure federal services and customer experience.” To help understand the state of the federal CX, Forrester has published a US Federal CX Index (CX IndexTM) report since 2015. This year, in […].

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Dec 10 – Customer Success Jobs

SmartKarrot

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Work cross-functionally with Marketing, Implementations, Product, and Engineering teams to develop innovative approaches driving positive business outcomes with Enterprise Customers.

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How to choose the right credit card machine for your business

BirdEye

A new customer has just committed to a purchase and is ready to pay. “You accept mobile payments right?”, they ask rhetorically. Your response can impact whether or not you get repeat business and even new business. According to data presented by Trading Platforms , digital or mobile wallet payments were the most popular POS payment method globally in 2020, making up a staggering 21.5% of all transactions in 2020.

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Virtual Assistant Tools: Essential Tips You Will Need This Year!

SmartKarrot

There has been a wider acceptance of AI virtual assistants across the globe. Products like Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortona, and Google’s Assistant are some of the best examples of these AI virtual assistant tools. . This cutting-edge technology that mainly works by comprehending voice commands to complete users’ tasks has many useful examples: voice-to-text dictation, email management, customer service, help desk management, data analysis, and tea

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