Sat.Dec 19, 2020

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Is Stress Becoming Intolerable?

Beyond Philosophy

I have a new book called Happy Employees Make Happy Customers. To summarize it, the book is about how Customer Experience exists within an ecosystem, and policies and procedures to manage it are not enough. If you want to have great experiences, you need to look out for your employees. If employees are happier, then they will provide better experiences for your customers.

Groups 99
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How To Address The Challenges Of Employee Health And Safety

SurveySparrow

The coronavirus outbreak flipped our lives 360 degrees and changed the way we work in just a couple of months. The anxiety, fear, uncertainty, and isolation affected all of us and brought fatal consequences with it. Amid this pandemic, the employees continue to suffer from work-life balance, health, and financial concerns. And what’s more unfortunate is, these concerns will stay constant even when everything ends.

How To 52
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Designing Country Culture Into Your Global Experience

Beyond Philosophy

Designing Country Culture into Your Global Experience. A dull and awkward presentation in Singapore many years ago taught me an important life lesson: One must know the local culture when presenting an experience to people to evoke the desired response. In this case, I didn’t realize it was going to be different to presenting in the USA or UK.

Culture 78
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Improving Customer Service Through Microsoft CRM Software

CSM Magazine

Customer service is one of the most challenging and rewarding departments for every company. You can multiply your bottom line by streamlining the customer service for every product and service. One of the most revolutionary CRM software specifically for customer service is the Microsoft Dynamics 365 for Customer Service CRM. In this post, we discover all the software capabilities and how you can use them to leverage growth in your business.

CRM 52
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.