Why Build a Contact Center Instead of a Call Center?
Win the Customer
FEBRUARY 17, 2018
Cloud contact center solutions are becoming the new standard for customer service. The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 percent, on track to increase from $5.43 billion in 2016 to $15.67 billion by 2020, Markets and Markets projects. Demand for managed services that allow organizations to outsource their operations is driving this growth, especially in the consumer goods and retail industry.
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