Kustomer

OCTOBER 13, 2018

Our engineering and product teams have been busy launching new features, adding new integrations, and making your top requests a reality. Here are the highlights of what we’ve added in this past quarter, in case you missed any. Queues and Routing. Kustomer is happy to announce our brand new, enterprise-grade queueing and routing feature. Queues are integral to managing high-volume contact centers, and for good reasons.

Knowledge Base 53

Knowledge Base Contact Center Social Media Omni-Channel 53

Optimove

OCTOBER 13, 2018

What is Customer Insight Marketing? Customer insight refers to having a deep understanding of your customers, their behaviors, their preferences and even their needs. By analyzing the wealth of data you have about your customers – including browsing history, purchase patterns, returns, campaign response patterns, demographics and predictive modeling – you can communicate with them in a highly personalized way and consistently provide them with added value that leads to strong loyalty and long-te

Customer Insights 40

Customer Insights Marketing Retail Fashion 40

Kustomer

OCTOBER 13, 2018

Kustomer is happy to announce our brand new, enterprise-grade queueing and routing feature. Queues are essential to managing high-volume contact centers, and for good reason. Queues enable contact centers to monitor their inbound traffic in real-time and optimize customer wait times. Kustomer has adopted this model for the omnichannel world. Now organizations can create queues according to their business priorities across channels, assign queues to teams, and have full visibility into the real-t

Contact Center 64

Contact Center Average Handle Time Omni-Channel Wait Times 64