Fri.Oct 20, 2017

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13 stunning stats on patient-centricity

Alida

Digital transformation means your patients are also customers. Health care organizations looking to succeed at digital transformation must be sure they are reading patient charts correctly. With the health care IT market expected to be worth $280.25 billion by 2021 as both clinical and non-clinical information systems are deployed, health care organizations will only see the best return-on-investment from their digital initiatives if they properly leverage patient insight.

Wireless 170
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7 Social Media Customer Support Secrets That Never Fail

Provide Support

Social Media Customer Support Secrets. It is no longer a secret that social media channels are used for assisting customers on a daily basis. Customers tend to ask questions and resolve their issues publicly. In fact, 90% of consumers surveyed by Social Sprout have used social media in some way to communicate with a brand. Over a third (34.5 %) said they preferred social media to traditional channels like phone and email.

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Is The Customer and/or Employee Experience Your Priority?

Maz Iqbal

You may have noticed that my speaking here at The Customer & Leadership Blog has been sparse since 2016. A mere eight conversations so far in 2017. There was a time when I’d write that many conversations in one month. Why the change? Because of change in that which takes priority. Before we continue, allow me … Continue reading "Is The Customer and/or Employee Experience Your Priority?".

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Learn from History: 5 Implications to Automation

West Monroe

“Those who cannot remember the past are condemned to repeat it.” -George Santayana. In the early 2000s, or futuristically, at the turn of the century, I had the pleasure of working for an organization that ushered in the manic rush from DTMF/Touchtone systems to Interactive Voice Response Systems using directed dialog speech recognition. At the time, speech recognition was at the height of the technology hype cycle and wouldn’t truly be effective for many years.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Komiko Sales and Customer Success Intelligence Maintains Commitment to Enterprise-Grade Security, Achieves SOC 2 Certification from Skoda Minotti

InboxAI

Komiko, the leading Sales and Customer Success Intelligence System, has been partnering closely with enterprises to improve its security posture while helping customers to accelerate and retain business following highly disciplined behaviors. We are excited to announce that as of October 20, 2017, Komiko has successfully completed SOC 2 Type 1 certification (SSAE18, formerly SSAE16).

Sales 40

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The Clarabridge Solution for Consumer Goods Companies

Clarabridge

The Clarabridge solution for Consumer Goods helps you to listen and understand feedback across consumer interaction points, so you can identify unmet needs or aspirations to drive product innovation, increased retail sales, reduced operational costs, an improved consumer experience, and ultimately a competitive advantage. What does this mean for you, a Consumer Goods company?

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Games with Researchers

dscout People Nerds

In good company: We held a People Nerd Game Night at the historic Game Room bar of the Chicago Athletic Association hotel.

Hotels 40
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Mobile phone companies called out for overcharging loyal customers

Helen Dewdney

Press release. Mobile phone companies called out for overcharging loyal customers: The Complaining Cow shows how to take on your mobile phone provider. Mobile phone companies have been found to be overcharging customers whose fixed deal has ended. CAB and The Complaining Cow are campaigning for mobile companies to end this behaviour. A mystery shopping exercise conducted by the Citizens Advice Bureau discovered that customers of Vodafone, EE and Three who choose to stay on the same phone plan a

Company 30
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How LiveChat Revolutionized OnTheClock Support

LiveChat

Some time ago, our support team and I were sitting and talking in our office, discussing how to better support our customers. The idea of adding live chat to our website popped out. We thought that adding chat to our website might turn into a better product support and would add a few more signups. But to be honest, at the time, I pretty much disliked the idea.

System 52
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The Real Reason Your Strategy Will Fail

Strativity

November/December 2017 Chief Executive Magazine. THE DEADLINE TO COMPLETE the merger of two global health care companies was approaching. We were on a conference call with 18 stakeholders (yes, 18— they all needed to be there) to discuss the deployment plan for the new merger employee portal. The plans were clear, and even the mock-up was designed. Af- ter 90 minutes, we heard all the reasons why the plan would not work and not a single idea about how to make it work.

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Guest Blog: Assistive AI for Real Work

ShepHyken

This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective. AI has come a long way in recognizing the content – and context – of customers’ requests and questions. – Shep Hyken. Enterprise-grade assistive AI initiatives are already in evidence across various industries.