ShepHyken

JANUARY 14, 2022

This week we feature an article by Todd Zerbe Senior Vice President of Engineering at Avaya. He shares why a neutral experience is just as bad as a negative experience and what can turn a neutral customer experience into an amazing one. Think about your most recent customer experience. Chances are everything was fine but is “fine” good enough? For competing organizations, a “fine” or neutral experience is just as bad as a bad experience because they’re not gaining any traction. .

Connections 69

Connections Company Self Service Banking 69

Uniphore

JANUARY 14, 2022

WEBINAR. Strategic roadmap to deliver new-age customer experiences. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Organizations looking to differentiate must embrace modern technologies to meet increasing expectations for service excellence.? Customers are vouching for brands that empower their agents and treat employees better.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

Clarivate

JANUARY 14, 2022

Highly Cited Researchers 2021 are based at more than 1,300 institutions. In this interview, we speak with Korea University about how it encourages collaboration, facilitates career growth and accelerates innovative research. 1. Do you have programs to celebrate Highly Cited Researchers? Korea University promotes various projects to create a research-friendly ecosystem with a focus on social contribution through researcher-centric and practical research along with knowledge creation.

Case Study 98

Case Study Study Analysis Trends 98

Blueshift

JANUARY 14, 2022

While physical shopping carts seem to be growing emptier as a result of the global supply chain shortage, digital shopping carts are still filling up. In fact, U.S. ecommerce sales continue to increase — with online sales hitting $204.62 billion. The post Top 5 Omnichannel Campaigns for Turning Browsers into Buyers appeared first on Blueshift.

Omni-Channel 94

Omni-Channel Ecommerce Sales Customer Experience 94

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Alliance by IFS

JANUARY 14, 2022

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nadee Jayatilaka, Success. The post IFS Customer Success team blog: Nadee Jayatilaka appeared first on IFS Blog.

Customer Success 65

Customer Success Customers Customer Engagement Engagement 65

Solvvy

JANUARY 14, 2022

Prefer to read the SolvvyNotes? Solvvy is seeing a tectonic shift in the way consumers interact with these financial services. . Consumers are unbundling to get different services from many providers. (Example: online payments to friends, savings account, and trading account). There is a generation of users who are not visiting physical retail locations and moving all their financial service transactions to mobile or web. .

Chatbots 62

Chatbots Financial Retail Consumers 62

Survicate

JANUARY 14, 2022

The post How to Improve a Low NPS? 7 Steps to Success appeared first on Survicate.

NPS 98

NPS How To Feedback Customers 98

SaleMove

JANUARY 14, 2022

The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess. The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 52

Customer Service Customers Customer Experience 52

kommunicate

JANUARY 14, 2022

Last Updated on January 15, 2022 Telegram has been growing in popularity ever since it was launched close to a decade ago. The app has close to 540 million users, 38% of whom are from Asia. The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both [.]. The post How to Create a Telegram Bot in 2022 appeared first on Kommunicate Blog.

How To 52

How To Customers 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Zonka Feedback

JANUARY 14, 2022

Imagine you have bought a new product from a shopping mall but went through a bad experience with the quality of the product. You get an SMS survey asking for feedback. As you give a poor satisfaction rating on the feedback question, you are asked in the next question, “What did you like the most about our product?” How would you feel? More frustrated, isn’t it!

Survey 52

Survey Tips How To Feedback 52

SaleMove

JANUARY 14, 2022

The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess. The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 52

Customer Service Customers Customer Experience 52

CSM Magazine

JANUARY 14, 2022

The global gaming industry saw historic increase in revenue this year but it was the inclusion and the performance of crypto gaming coins which surprised everyone. Blockchain gaming has come a long way since inception and it is clear to see that from the success of a few leading crypto gaming coins like Axie Infinity’s AXE and The Sandbox’s SAND. The recent shift from mainstream gaming to blockchain gaming was long overdue but the games mentioned earlier made it happen in a consistent and natura

Retail 52

Retail Analytics Industry Training 52

Survicate

JANUARY 14, 2022

The post 7 Simple Steps to Launching a Successful NPS Campaign appeared first on Survicate.

NPS 52

NPS Feedback Customers 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Brandwatch CX

JANUARY 14, 2022

Industry 80

Industry Retail Trends Marketing 80

Survicate

JANUARY 14, 2022

The post How to Improve a Low NPS? 7 Steps to Success appeared first on Survicate.

NPS 52

NPS How To Feedback Customers 52

Brandwatch CX

JANUARY 14, 2022

Entertainment 74

Entertainment Industry Trends Marketing 74

Forrester's Customer Insights

JANUARY 14, 2022

European investors are changing. Understand their investment research behaviors to better serve and support them.

Banking 26

Banking Financial Management Customers 26

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Brandwatch CX

JANUARY 14, 2022

Industry 59

Industry Trends 59

Upwave

JANUARY 14, 2022

The post Upwave Culture Collective Year in Review appeared first on Upwave.

Culture 26

Culture Measurement 26

Brandwatch CX

JANUARY 14, 2022

Industry 52

Industry Trends 52

Ascribe

JANUARY 14, 2022

Surveys are among the most common methods many businesses use to gain critical insights into consumer understanding, operations and their performance. Undoubtedly, asking a respondent an open-ended question provides the most valuable data. There’s just one problem: dealing with the complex process of transforming text from open-ended questions and responses into qualitative data that you can use.

Survey 40

Survey Analysis Software Analytics 40

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Brandwatch CX

JANUARY 14, 2022

Industry 45

Industry Trends 45

Forrester's Customer Insights

JANUARY 14, 2022

On January 13, the US Supreme Court ruled that the Biden administration’s vaccination-or-test mandate for private businesses employing 100 or more workers could not be enforced by OSHA — the federal agency that covers private sector employers and workers in all 50 states. Ultimately, the ruling takes enforcement out of OSHA’s hands and puts it […].

Employee Experience 26

Employee Experience 26

SurveySparrow

JANUARY 14, 2022

What are Election Polls? Election polls are often used to survey/poll the general public or a particular demographic to gather their pulse and engagement, their understanding of the electoral candidates, what to expect during the voting polls, and forecast the polling results. The poll results are then dived into deeply to derive insights and make informed decisions.

How To 52

How To Social Media Healthcare Survey 52