Cyara
DECEMBER 21, 2020
3 Holiday Wish-Listed Gifts to Give Back to Your Customers. And Your Business | Part 3, Happier Customers. Customer experience is a key competitive differentiator, and keeping customers happy matters more than ever. According to Zendesk’s most recent trend report , 50% of customers say they would switch to a competitor after just one poor experience with a brand.
GetFeedback
DECEMBER 21, 2020
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
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Storyminers
DECEMBER 21, 2020
It’s hard to move your business forward when the people who want to support you want to charge you more than your business model allows. Sometimes, it feels like you can either pay others or pay yourself. Well, you don’t have to make that tough choice any longer. Now, you can get the support you need without breaking the bank. iWorker (one of our affiliates) has been supplying us with administrative and special services support for over a year now.
BlueOcean
DECEMBER 21, 2020
Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
TechSee
DECEMBER 21, 2020
For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. Whether it’s a chain store, grocery store, or a vending machine in a gas station, keeping items stocked and accounted for and tracking what sells is a time-consuming and continuous undertaking for CPG companies. But keeping up with demand is only one part of the sales equation.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Storyminers
DECEMBER 21, 2020
It’s hard to move your business forward when the people who want to support you want to charge you more than your business model allows. Sometimes, it feels like you can either pay others or pay yourself. Well, you don’t have to make that tough choice any longer. Now, you can get the support you need without breaking the bank. iWorker (one of our affiliates) has been supplying us with administrative and special services support for over a year now.
Heart of the Customer
DECEMBER 21, 2020
Given the year we’ve had, we need to talk hygiene. Because I suspect you’ve been neglecting it. Not because of the sweatpants you wore in that Zoom meeting, or that you don’t always sing “Happy Birthday” twice when you wash your hands. I mean digital hygiene, and the need to clean your data. Each of […]. The post 2021: The Year of CX Data appeared first on Heart of the Customer.
Wired and Dangerous
DECEMBER 21, 2020
As 2020 draws to a close it is a time to reflect on all of the good that came from the past year along with the disastrous and far-reaching impact of the pandemic. We want to wish everyone a safe and happy holiday season as we send 2020 off into history and look hopefully toward a great 2021! Our thoughts and prayers are with all who have lost a loved one to the virus and/ or lost their livelihood to it.
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Provide the Best Possible Customer Experience? by GISuser. (GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
NobelBiz
DECEMBER 21, 2020
High Volume Phone Calls refers to a sharp one-time or recurring increase of customer requests. When call peaks can be anticipated, it is possible to deal with them by adopting the right strategy. The post How To Manage High Volume Phone Calls? appeared first on NobelBiz®.
PK
DECEMBER 21, 2020
Traditional loyalty programs feature points, rewards, and member benefits to promote repeat purchases. But programs like these present a challenge for technology consumer goods with companies who sell devices like […]. The post The engineered experience: Loyalty for technology consumer goods appeared first on PK.
Oracle
DECEMBER 21, 2020
Thank you to all of the 2020 Markies winners, finalists, and submissions. Over the past 16 weeks, you ‘ve had the chance to learn more about the categories, finalists, and winners of the 2020 Markie Awards in our Markies Monday blog series. Can you see now why the judges had such a hard time picking the winners this year? Check out the links below to learn more about each of the Markie categories and the finalists and winners we applauded.
Integrity Solutions
DECEMBER 21, 2020
For most of us, 2020 is a year we’ll be glad to see in the rear-view mirror. Between the pandemic, the business disruption, and the many personal and professional struggles and responsibilities we’ve all had to juggle over the past 12 months, it’s been challenging, to say the least. While disruption is always rough when you’re going through it, as 2020 closes out, we can also reflect back on some of the silver linings and positive developments that came out of the year.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
iPerceptions
DECEMBER 21, 2020
Wondering how to use AI in your business to operate more effectively during a pandemic? Check out 5 ways companies are using AI. The post 5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic appeared first on Astute.
Forrester's Customer Insights
DECEMBER 21, 2020
What are the best ways to spend your paid media budget in the new year? Here are 10 ideas you can explore, test, or implement depending on your organization’s level of paid media emphasis and sophistication.
NobelBiz
DECEMBER 21, 2020
As the holiday season approaches, contact centers experience the most frenetic time of the year, for both managers and agents. With 70% of customer contact occurring prior to the finalization of a request providing a flawless customer care experience can be very challenging. So the question is, how to efficiently deal with high volume phone calls? Best practices for effective call peak management The volume of calls can be influenced by the season, upcoming events, holiday periods, or even by t
MyCustomer
DECEMBER 21, 2020
Customer experience is all about understanding and responding to customer and employee expectations in ways that drive business results. 5th Feb 2021 How to adapt to a changing customer environment. By Michael Hinshaw Managing Director.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Lithium
DECEMBER 21, 2020
? Almost a month has passed since Khoros entered a company-wide work from home initiative. We are happy to report Khoros has not slowed down and we are still here to keep you moving forward and all ways connected. @ JacobBo produced an excellent source of information regarding Best Practices for Community Management in a Crisis. The information didn’t stop there, the conversation continues for Khoros customers in our Group Hub for Crisis Management Tools !
MyCustomer
DECEMBER 21, 2020
Customer experience is all about understanding and responding to customer and employee expectations in ways that drive business results. 5th Feb 2021 How to adapt to a changing customer environment. By Michael Hinshaw Managing Director.
Lithium
DECEMBER 21, 2020
Searching for a new job in the regular world can be time-consuming, confusing, and difficult. Add in the recent events of COVID-19 to that mix, and all of those feelings are instantly heightened. Here are a few tips to keep yourself engaged in the job search and continue making progress! Always leverage and expand your network. I know this seems obvious, but this could not, (and I repeat) could not be more crucial during this time.
Hallmark Business Connections
DECEMBER 21, 2020
In the current climate, consumers are receiving countless marketing messages from organizations offering moral support, financial assistance, sales and more. Inboxes are overflowing and, as we approach the holidays, mailboxes will fill up further with direct mail advertising and holiday cards. So which of these messages will actually cut through the noise to connect with people this year?
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Lithium
DECEMBER 21, 2020
The Atlas team is in the process of redesigning Atlas’ landing page to help members seamlessly achieve success through our platform. Our goal for these changes is to simplify navigation throughout the community and help better represent content on the Atlas. -Sample of the new avatar collection- These redesigns will be carried out through a few phases, the first of which we plan to go into effect next week.
CSM Magazine
DECEMBER 21, 2020
Many in the past have struggled to find lending and cover options that suit their needs and personal circumstances, unable to afford loans they’ve been mis-sold, while those with unique situations struggle to find reasonable cover options. Short term lending has been a particularly controversial market, previous leaders in the industry often referred to as legal loan sharks, with interest rates often exceeding an eye-watering 1,000% APR.
Lithium
DECEMBER 21, 2020
We’re proud to present our redesigned landing page! As we mentioned in , this is the first phase of a larger Atlas redesign project. We hope these changes will make it easier for you to navigate the community and find the information and discussions you want and need. In this blog we’ll cover the following redesign changes: New menu. Updated hero area.
CSM Magazine
DECEMBER 21, 2020
When we go to school to study for a degree, we assume that the knowledge and skills we’ll obtain there is everything we need for success. We rely too much on this and often forget that college and university programs are designed to provide us with fundamentals and develop our urge for development and continuous learning. Luckily, there are some tips and tricks that may be left out if you only attend lectures, work on your research projects, and read recommended literature.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Lithium
DECEMBER 21, 2020
?. These last few months might have been lacking changes in scenery for many of us, but the Atlas team has been hard at work to bring you a freshly redesigned homepage to enjoy. Please let us know what you think about the redesign, and what could be improved, as we continue investing in the improvement of the Customer Experience. ?. April marked the launch of Khoros Modern Chat !
CSM Magazine
DECEMBER 21, 2020
Even before the COVID pandemic, the trend toward working at home was becoming more popular. However, by March 2020, many workers transitioned to working at home as offices closed and social distancing regulations were put in place. Even those who prefer working at home may find it a challenge. Indeed, some issues arise at home that would not be relevant to office culture.
Lithium
DECEMBER 21, 2020
Below you’ll find the updates made to Atlas in April 2020. If you have any questions, please let us know in the comments below. INDEX. New. New Community Blog Label "Syndication”. Add Modern Chat Label. Updated/Fixed. Upgraded the community to 20.3. Update Jobs Board. Archived/Removed. Archive - Do you have the right access to the Khoros Community? Archive - Can't post to the Khoros Community?
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