Our CX Data Doesn’t Match Industry Benchmarks, Now What?
Experience Matters
APRIL 11, 2016
I am often asked some version of this question: We just saw the <Temkin Experience Ratings, Temkin Group’s NPS benchmark, Forrester’s CXi, JD Powers, The ASCI> and it is completely different from what our internal data is telling us. How should we reconcile the two data points? Given that I created several of those industry measurements, it’s fair for […].
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