Sun.Jan 13, 2019

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15 Net Promoter Score statistics you need to know in 2019

Lumoa

Did you know that NPS is the most popular customer experience metric? Find out the latest NPS data and statistics to power up your customer experience strategy in 2019!

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How to Implement Automated Email Surveys With GetFeedback

GetFeedback

Learn how to use Automated Email to send email survey invitations immediately after customer interactions with Salesforce.

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9 Practical Tips for an Effective NPS Data Analysis and Reporting

Retently

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. However, it’s important to understand that there’s more to an NPS campaign than the score itself. There are various aspects of the NPS data that will help you collect in-depth customer insights which are usually easy to miss, but nevertheless, crucial for an effective NPS campaign.

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How to Balance People and Bots in Your Retail Service Experience

Alliance by IFS

One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When. The post How to Balance People and Bots in Your Retail Service Experience appeared first on IFS Blog.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Customer Experience Leadership: What Customers Wish We’d Do | #CX

Kate Nasser

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […].

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As ‘19 comes knockin’ on our doors

SurveySparrow

Time sure does fly. A year has gone in absolutely no time. How did you ring in this new year, folks? It must be quite a task to return to the daily routine after the holiday season, isn’t it? While you hit the gym to get rid of all the ‘holiday weight’ or reach your desk with a Dunkin’ Donut, we bring you the newest features of SurveySparrow. Let’s start the new year with some feature goodies then, shall we?

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HappyOrNot Launches Mobile Reporting App

Happy or Not

Adding to its continuous product and service feature developments, HappyOrNot releases its new Mobile Reporting App, which enables retail stores and other daily operational applications to pinpoint and […]. The post HappyOrNot Launches Mobile Reporting App appeared first on HappyOrNot.

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DMEXCO 2019

Optimove

The post DMEXCO 2019 appeared first on Optimove.

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Communicating Support Successes to the Wider Company

Help Scout

Special thanks to Tess Dixon for helping us pull this piece together with examples and her experience. Promoting a team’s successes to the wider company must rank near the top of a proactive support leader’s task list. While it seems like other departments have built-in ways to do this (the very nature of the Feature Launch with Much Fanfare is often a celebration for the product teams involved), let’s face it — nobody’s really waiting to usher the support team onto the stage for a victory round

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!