AskNicely

AUGUST 5, 2018

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exciting brands to come and share an intimate night of storytelling about how they build legendary customer experiences, culture, and customer advocacy into their brands. August 1, 2018 – Customer-obsessed companies in Portland, Oregon met for a unique program.

Net Promoter Score 150

Net Promoter Score NPS Feedback Brands 150

Chattermill

AUGUST 5, 2018

The Customer Experience Technology Stack | Data Visualisation. by Sam Frampton. on 6 Aug 2018. Data Visualisation. Customer Experience Technology Stack. The best tools to visualize your CX data. Visualisation. You have the data to drive the CX program you want to create. But that data needs to be presentable. Bit-sized. Attractive. You need tools that present your data in a way that’s pleasing and simple to understand.

Technology 81

Technology Data Customer Experience Self Service 81

Thematic

AUGUST 5, 2018

For a long time, I’ve been planning to write a post to clarify what’s possible in Text Analytics space today, in 2018. Throughout my career, I’ve spoken with many people who are living through the pain of analyzing text and trying to find a solution. Some try to reinvent the wheel by writing their own algorithms from scratch, others believe that Google and IBM APIs are the savior, others again are stuck with technologies from the late 90’s that vendors pitch as “advanced Text Analytics”.

Analytics 48

Analytics Net Promoter Score How To Analysis 48

C Space

AUGUST 5, 2018

What Are the Benefits of Online Communities? We live in a world where online communities are ubiquitous, with almost every global brand using some form of it to uncover insight that leads to business change. But how exactly do they add value, and what are the key benefits of them? C Space. July 10, 2018. Tweet. It’s hard to find a C-suite perspective that doesn’t point to the need for customer centricity; to hardwire the customer into the heart of business decision making.

Retail 40

Retail Customer Centricity Study Travel 40

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