Doing CX Right

MARCH 19, 2023

Tia Graham, speaker and author about Happy Leaders, and Stacy Sherman share actionable tips to increase employee engagement and bottom-line results based on working with dozens of global companies. The post The Science Behind Happy Leaders and Improved Customer Service Experiences appeared first on Doing CX Right.

Customer Service 59

Customer Service Customer Experience Employee Engagement Tips 59

Genroe

MARCH 19, 2023

Examining customer churn prediction: what it is, why it's important and how to go about it for both B2B and B2C companies The post Customer Churn Prediction For B2B and B2C Industries appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

B2C 52

B2C B2B Net Promoter Score Industry 52

Forrester's Customer Insights

MARCH 19, 2023

At the recent NASSCOM event in Mumbai, I had some great conversations with CMOs from many B2B organisations. In those discussions, few topics bubbled up to the top more often than others. The unpredictability of the business landscape and changing buyer behaviours challenged every organisation. It did not matter what growth goals they were pursuing.

B2B 49

B2B Marketing 49

Forrester's Customer Insights

MARCH 19, 2023

This blog provides an overview of what generative AI is — and what it is not — for B2B sales organizations.

Sales 26

Sales B2B Technology 26

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