Fri.Dec 28, 2018

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Increase NPS Survey Response Rates with Great Subject Lines

AskNicely

Having top-notch NPS survey response rates help ensure a true representation of loyalty and sentiment along your customers’ journey. An advantage of a simple, quick NPS survey is that it garners higher response rates from customers and clients. While the average email click-through rate ranges from 3 to 9% , done correctly NPS survey click through and response rates can be as high as 40% or more.

NPS 150
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How CDPs Can Singlehandedly Transform Your Business

Fox Metrics

Improving customer experience and ultimately getting customers satisfied has been the game changer in today’s business world. It’s not enough to have a Wall Street shaking product or service, getting to understand customers’ behaviors with respect to products and services can make a huge difference in your overall business growth and progress.

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Guest Blog: How Millennial’s are Changing the Customer Service Landscape

ShepHyken

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. Millennials (those youngsters born between 1981 and 1996) represent more than 25% of the nation’s population, which is why it makes perfect sense that if they have a preference for how to communicate with businesses today (from fast food to fashion), those businesses are going to sit up and take notice!

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Best of the Podcast 2018: How A Telecommunications Organization Earned the Right to Customer Growth

Customer Bliss

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. This was a really great conversation. Patricia shared a detailed account regarding how she demonstrated the value of a customer-first strategy to a skeptical C-Suite.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Christmas And New Years Message

Beyond Philosophy

Thanks for all your support! Please do a review and tell your friends and colleagues about the podcast. The post Christmas And New Years Message appeared first on.

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The 3 Biggest Mistakes Employees Make When Giving Bad News to Customers

Myra Golden

Telling customers what they don’t want to hear is one of the hardest things customer service employees will ever have to do. Giving bad news is hard because of the fear of backlash and because so many customers will just escalate to a supervisor in hopes of getting a different response. Giving lousy news usually goes wrong because of the approach employees use.

Course 68
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Interview, Onboard, Train, and Develop your employees to create a productive team!

Call Experts

Impact and purpose are significant drivers of employee satisfaction and retention. Compensation is not the only way to keep employees happy with their job. . When your team is happy, they ensure a better customer experience for your clients. Secure more return for your brand by improving employee engagement, and use the culture of your organization to drive customer satisfaction.

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2018 in Review: ChurnZero’s Top 10 Blog Posts of the Year

ChurnZero

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. (Yay!). As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 1.) 10 Punny Customer Success Jokes.

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Instagram API Changes & Holiday Campaigns

NetBase

Celebrations abound online and off this holiday season, with ecstatic client brands, recently migrated to Instagram’s new API, creating meaningful interactions with new audience segments. They experienced zero gaps in coverage and have had very merry holiday returns as a result, unlike lots non-clients who have yet to experience the update’s full potential.

Course 49
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Unforgettable Episode 20: Trust Customers, So They Will Trust You

Oracle

Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. The program brings together the expert minds of Jay Baer , Shep Hyken , Jeanne Bliss , and Ian Golding to spotlight modern customer experience excellence.

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The Digital World Needs a New Kind of Contact Center

Talkdesk

Customer Engagement in the Digital World. Today’s customers have no tolerance for bad customer experiences, as options are just a click away. They expect companies to know them, anticipate what they want and engage proactively. They expect a seamless experience across any channel. The disruptive new companies born “digitally transformed” inherently know this reality requires a different contact center.

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Looking to Declutter? CDI Might Just be What You Need

Fox Metrics

Customer data and information can be gotten from various marketing channels. This is applicable for both regular customers and potential customers. These data can be from sales, social media following, website visits and viewership, customer service and many other sources that your brand deem necessary. The scattered nature of these data can create a clutter that makes effective B2C marketing cumbersome.