Sun.Jul 22, 2018

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5 Tips for Achieving Better First Contact Resolution in Live Chat Support

Provide Support

Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach anyone? I did. At other times, I would contact live chat support and instead of finding an answer to my question, I would be escalated to another person who would say that they will check the information and email me later.

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6 Technologies to Fix Your Poorly-Designed Service Desk System

transcosmos Information Systems

Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support technology should be considered such as having a service desk that will provide a single point of contact between your company and customers, employees, and business partners.

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