Sun.Jul 07, 2019

5 Ways to Eliminate Customer Service Friction

CSM Magazine

Our customers have learned what it’s like to have a friction-free, no-hassle, convenient experience. They love doing business with the companies that make it easy. If it’s easy to switch companies, they are quick to switch when the experience is less than convenient.

Competitive Analysis Survey: Why Competitive Research is Worth Your Time


Glancing through your competitor online website and social media posts don’t count as competitive analysis? Markets are evolving fast and the competition is getting fiercer. Simply knowing what your competitors offer to their customers is not enough anymore.

Why Top Brands Choose Optimove’s CDP Over the Competition


Why Top Brands Chose Optimove’s CDP over the Competition. G2 Grid ® for Customer Data Platform (CDP) Software. Grow with Optimove’s Actionable Customer Data Platform. Optimove’s Customer Data Platform empowers brands to improve customer experience, retention and LTV by: Unifying and viewing all customer data in a single customer view. Autonomously providing actionable insights that drive measurable growth. Smartly orchestrating, measuring and optimizing personalized multi-channel campaigns.

Download Rush Street Case Study


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How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Rush Street Improves Engagement with Personalized Multi-Channel Messaging


The post Rush Street Improves Engagement with Personalized Multi-Channel Messaging appeared first on Optimove. library