Wed.Jun 22, 2022

Deliver Better Customer Experiences with AI-Powered Product Recommendations


In today's increasingly digital world, the volume of consumer choices can be overwhelming.

How to Write Email Survey Subject Lines That Increase Your Open Rates

InMoment XI

Microsurveys are the key to gaining the customer feedback you need to power your CX program, and many of these surveys are sent via email. The first step to receiving that survey feedback is getting your customer to open your email. .


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Good Intentions Can Be More Important Than Perfection

Shep Hyken

Not long ago, I wrote about calling your customer or an employee “honey.” It generated dozens of comments. One of our subscribers made a good point.? .

Actionable Insights and Metrics That Unlock Channel Sales Growth

Forrester Digital Transformation

Importance Of Channel Sales Metrics Today, actionable insights are the backbone of channel sales organizations. Collecting the right data and transforming it into actionable insights enables channel sales leaders to spot risks, find opportunities for growth, and make smarter decisions.

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2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

How can you ensure your company takes customer complaints more seriously?


Voice of the Customer Why customer complaints aren't taken seriously

More Trending

What is a Key Differentiator of Conversational AI?


You’ve probably noticed that your customers are impatient. When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately.

If you can say it, you can see it: Dall-E and You

Forrester Digital Transformation

Or, “How a natural-language image generation AI used as a meme generator by social media may impact your business.” ” Welcome to the future, it’s got AI-generated art.

Jun 22 – Customer Success Jobs


Role: VP, Customer Success Location: Pleasant Grove, UT, US (Hybrid) Organization: Whistic As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization.

12 Best Product Management Tools

Zonka Feedback

It is not wrong to say that the goal of the entire process of Product Management is Customer Satisfaction by providing them the products that suit their requirements and fulfill their expectations. Product managers’ role is to look after an entire product or service within an organization.

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The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Tried and True Recipe for Retaining Customers and Building Loyalty


As any CSM has been told – and has realized – many times, no two customer experiences are the same. Every customer has unique goals and is looking to a vendor organization to help solve a problem or two.

Will Your Customer Service Strategy Survive Against the Competition?

West Monroe

Digital customer service experiences are now defining the competitive landscape: 66% of consumers and 73% of businesses believe the new ways of interacting with their financial institutions will be permanent.

Fast Forward Outcomes Through The Essentials Accelerator


One of the big reasons that we started Gainsight Essentials was to keep customers focused on building the strongest possible foundation to drive growth in their business. The goal is to keep things focused on the implementation and application of core tools that can create immediate impact.

Don’t Make Ads for TikTok; Make Outstanding Content


The days of ad views equaling positive customer engagement are over. Guerrilla Marketing via TikTok can change that. The term guerrilla gives rise to a select series of images. Cloak and dagger tactics, improvised technologies, or a jungle-fighting 1980s action-movie hero.

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The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio


IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. Marissa Feigen. Wed, 06/22/2022 - 16:53. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations.

Creating a seamless customer feedback process with Hello Customer

Hello Customer

Customers expect a seamless, unified experience when doing business with you. So, why should your customer feedback process not be seamless and unified?

Contact Center Technology in Your RFP: You’re Asking the Wrong Question

Blue Ocean

3 Product-Led Growth Trends to Start Tracking Now


Elmer Wheeler is the greatest salesperson you’ve probably never heard of, though you probably have heard his most famous piece of advice: Don’t sell the steak, sell the sizzle. .

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

COVID-Related Absenteeism Is Costing Your Business Money

Forrester Digital Transformation

Airline Flight Delays Have An Underpublicized Cause Looking ahead to the July 4 holiday weekend, travelers will face daunting flight cancelations and delays. How do we know?

5 Steps to Evolve Newly Formed Enterprise Customer Success Teams


SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less, and expand efficiently. The trend started in the mid-2000s when the SaaS model spurred a shift in thinking.

Episode 091: The Evolution of Service

The DiJulius Group

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Judson Laipply, who has been featured on the Today Show, Ellen, Oprah, GMA, and more. Judson is the world’s first YouTube Celebrity.

Visual inspection automation using Amazon SageMaker JumpStart

AWS Machine Learning

According to Gartner , hyperautomation is the number one trend in 2022 and will continue advancing in future. One of the main barriers to hyperautomation is in areas where we’re still struggling to reduce human involvement.

Why Great CSMs Lead to Great Revenue Pipeline

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

NFTs: Join SAP in Reinventing Business Models and Deepening Customer Relationships

SAP Customer Experience

Currently we are hosting a Customer Engagement Initiative regarding this topic. If you are interested to join us, please register here.

How to Grow Your B2B SaaS Startup into a Unicorn


Back in 2013, it was quite rare to hear terms like billion-dollar valuation, unicorn valuation, or unicorn startup. Today, as the startup ecosystem gains traction, these terms are often heard. Startups, especially SaaS startups, aim at achieving unicorn status.

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4 Ways To Overcome Call Center Agent Burnout With KM


The post 4 Ways To Overcome Call Center Agent Burnout With KM appeared first on Knowmax. KM Software agent burnout call center agent burnout support agent burnout

Call Customer Support or Clean a Toilet?

MyCustomer Experience

C42% of Americans would rather clean a toilet and 46% would rather go to the dentist than call customer support. These stats, just two of. 22nd Jun 2022. By Mandy Reed Global Head of Marketing

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Learn from the leaders at Digital Experience Virtual Summit ‘22, August 17-18. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Lunch is on us when you attend. Save your spot!