Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?
Retently
OCTOBER 19, 2018
How do you approach customer happiness in your company? Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
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