QuestionPro Audience

JANUARY 5, 2018

Vuzix today announced they’ll be unveiling their latest smartglasses at this year’s CES in Las Vegas. Called Vuzix Blade, the smartglasses are more of a heads-up display akin to Google Glass than a positionally-tracked AR headset like Microsoft Hololens or the upcoming Magic Leap One , although the Blade’s styling certainly comes closer to ‘normal’ than many we’ve seen before.

Fashion 418

Fashion Video Software System 418

Centriam Customer Experience Lab

JANUARY 5, 2018

Make Shopping Enjoyable to Encourage Sales. On a previous blog , my colleague Jason shared a finding from Centriam’s 2017 Retail Study : customers who had an enjoyable shopping experience were more likely to be promoters. This finding is especially robust among millennials, the largest generation in the US. Millennials who said their experience was extremely enjoyable were nine times more likely to be satisfied with the price they paid, and twice as likely to repurchase as millennials who said t

Sales 231

Sales Retail Study Customer Experience 231

QuestionPro Audience

JANUARY 5, 2018

Scientists at Iowa State University are using 3D printing to make graphene-based sensors-on-tape that can be used to collect data about water use in crops. The sensors could also be used in biomedical diagnostics, architecture, and other fields.

Measurement 0

Measurement Data 0

GetFeedback

JANUARY 5, 2018

Customer surveys can sound the alarm when service issues threaten your business. These 3 tactics will help you dig deeper into customer support feedback.

Feedback 150

Feedback Survey Customers 150

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

QuestionPro Audience

JANUARY 5, 2018

Smaller companies and those without a big national brand may find recruiting the Class of 2018 a little easier this year. The annual college recruiting survey from NACE found employers plan to hire 4% more grads this year than last. That may not seem like much of an edge since it is an increase over 2017, but it’s the lowest increase in NACE’s fall survey in 7 years.

Survey 0

Survey Brands Company 0

QuestionPro Audience

JANUARY 5, 2018

Two researchers from the University of Canterbury in New Zealand have used 3D printing to develop “high-performance heat exchangers” which could impact the design, production, and efficiency of electronic devices, vehicles, and more.

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ReviewTrackers

JANUARY 5, 2018

This article is by Michelle Delgado. Michelle is a Content Developer and Marketer at Clutch , a B2B ratings and reviews firm based in Washington DC. Her research focuses on website builders, web design, and app development. Read the full study: 5 Ways E-Commerce Websites Can Collect More Customer Reviews. Whether you’re searching for a sporting goods store or a restaurant, chances are you have at some point glanced at online reviews to see what other customers have to say before making a purchas

e-support 93

e-support B2B Sports Hotels 93

ShepHyken

JANUARY 5, 2018

This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. I like the idea of the convenience of texting but as Ford points out, you must have a strategy in place for your team to answer texts correctly. – Shep Hyken. Let’s face it, customer service is the lifeline of any company.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

MyCustomer

JANUARY 5, 2018

Engagement How to build a branded CX training programme.

Training 93

Training Brands How To Customer Experience 93

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Feedb

JANUARY 5, 2018

Thanks to the feedback of some of our QuickBooks online users that create invoices or mark them as paid before the actual product/service is delivered we have added the option to delay the automated feedback request. Now you can specify a delay option after an invoice is created or marked as paid (your choice). It is very easy, just go to the integrations section under the settings menu to make your pick!

Feedback 53

Feedback How To Marketing 53

ClientSuccess

JANUARY 5, 2018

Yesterday, David Skok , General Partner of Matrix Partners , published a great customer success article called Top Two Reasons for Churn. In this article, Skok discusses how failure to onboard a customer successfully and how loss of the champion who drove the purchase are two of the major reasons for churn. Inspired by his first reason, driving successful onboarding.

Customer Journeys 40

Customer Journeys eBook Customer Success Feedback 40

Feedb

JANUARY 5, 2018

Thanks to the feedback of some of our QuickBooks online users that create invoices or mark them as paid before the actual product/service is delivered we have added the option to delay the automated feedback request. Now you can specify a delay option after an invoice is created or marked as paid (your choice). It is very easy, just go to the integrations section under the settings menu to make your pick!

Feedback 53

Feedback How To Marketing 53

Strativity

JANUARY 5, 2018

Customer relevance is a moving target, and as a result, Customer Experience Design has gone through an evolution. While companies focused on consistent experiences and removing dissatisfaction in the past, the new generation of CX Design aims to connect to the customer on a personal level to “wow” them in ways that align with their values. The post The Evolution of Customer Experience From Consistency to Purpose appeared first on Strativity.

Customer Experience 40

Customer Experience Customer Experience Design Connections Customers 40

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Feedb

JANUARY 5, 2018

Thanks to the feedback of some of our QuickBooks online users that create invoices or mark them as paid before the actual product/service is delivered we have added the option to delay the automated feedback request. Now you can specify a delay option after an invoice is created or marked as paid (your choice). It is very easy, just go to the integrations section under the settings menu to make your pick!

Feedback 40

Feedback How To Marketing 40

West Monroe

JANUARY 5, 2018

We are about 24 months into the hype cycle on Blockchain , measured by the volume of news that has started trickling out from institutional investors and software companies, as well as the recent surge of interest in Crypto Currency trading. We are potentially looking at another 24 months from starting to see a real presence in the marketplace, so now seems like a good time to address where Blockchain is headed in terms of its relevance as a technology platform for businesses.

Healthcare 40

Healthcare Insurance Government Financial 40

Brad Cleveland Blog

JANUARY 5, 2018

A new study finds that lipid overload in heart cells, a common feature in diabetes and obesity, leads to misshapen mitochondria that don't produce energy efficiently. This structural disruption may contribute to the two- to five-fold increased risk of heart failure in people with diabetes.

System 0

System Study 0

Vocalabs

JANUARY 5, 2018

Customer Experience Non-Trends for 2018. Peter Leppik. Fri, 2018-01-05 15:46. Customer Experience. It's the beginning of a new year, which means it's time for pundits and prognosticators to pull out their crystal balls and make predictions about the twelve months to come. Bruce Temkin, for example, has declared that the Customer Experience Theme for 2018 is " Humanity ".

Trends 48

Trends Customer Experience Leadership Customer Experience Professionals 48

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Escalent

JANUARY 5, 2018

In October 2017, CBS shared that its standalone streaming service, CBS All Access, has seen a record number of new subscribers in a single week.

Company 45

Company Telecommunications Technology 45