AWS Machine Learning

MAY 12, 2025

In the era of AI and machine learning (ML), there is a growing emphasis on enhancing security especially in IT contexts. In this post, we demonstrate how your organization can reduce the end-to-end burden of resolving regular challenges experienced by your IT support teamsfrom understanding errors and reviewing diagnoses, remediation steps, and relevant documentation, to opening external support tickets using common third-party services such as Jira.

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ShepHyken

MAY 12, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the benefits of combining technology with personal interaction in customer service? What role does listening play in improving the customer experience? How important is it for businesses to include digital and human touchpoints in customer interactions?

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Helen Dewdney

MAY 12, 2025

W ays to help a school prosper Schools are under constant pressure to do more with less, whilst households have an ever smaller amount to donate. Typically, over 80% of a school’s budget is spent on staff, leaving little for anything beyond the basics. However, you can help enrich the curriculum without giving money. Just pick anything from the following list.

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How To Sports Government Leadership 39

Forrester's Customer Insights

MAY 12, 2025

Increasing geopolitical volatility has characterized the last three years in Europe, reaching new heights, with ongoing disputes on US tariffs and possible EU retaliation measures hitting US big tech including hyperscalers. European technology leaders worry about the potential consequences of these actions, from higher costs, to service availability, and other disruptive consequences.

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Speaker: Brendan Sweeney, VP of Global Sales at Allego

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry expert Brendan Sweeney for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Middlesex Consulting

MAY 12, 2025

Introduction to Private Equity (PE) You must include private equity-funded businesses in your strategic and business planning because they have a significant presence in your industry and are highly motivated to grow rapidly. Over the past decade,more than 11,000 manufacturers in the U.S. have partnered with private equity,and PE firms have invested over $1.4 trillion […] The post Private Equity Investors: Your Owner or Your Competitor appeared first on Middlesex Consulting.

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Optimove

MAY 12, 2025

See the difference control groups make in this guide Download Now Why it Matters: With Optimove Engage , marketers can deliver hyper-personalized campaigns at scale strategically, not reactively. GenAI has made it easier than ever to generate content, but abundance often creates “content chaos,” where teams are overwhelmed by variants they cant manage, test, or scale.

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Forrester's Customer Insights

MAY 12, 2025

Adaptability and agility will differentiate HCOs that flourish amid volatility, per our new research, Healthcare Leaders: How To Thrive Through Volatility.

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Healthcare How To Customer Change Innovation 26

Uplight

MAY 12, 2025

The rise of AI is transforming our energy landscape. With energy demand from data centers projected to nearly triple from 2023 to 2030, utilities face the challenge of meeting these growing needs while reaching their decarbonization goals. But what if data centers could become grid assets rather than simply sources of grid strain? Uplight recently Read More The post Data Center Load: From Grid Strain to Grid Gain appeared first on Uplight.

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Forrester's Customer Insights

MAY 12, 2025

While we cannot determine when commercially available quantum computers (aka Q-Day) will be able to break asymmetric cryptography and algorithms, Forresters best estimate is that this will happen in 10 years. But it could also happen in five or 20 years.

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

Case Study

CSM Magazine

MAY 12, 2025

Think workforce analytics is just for big companies? Its not. Even in small or midsize support teams, using data the right way can make a noticeable difference , whether its helping agents avoid burnout or tightening shift planning during peak hours. A small tweak, like reworking shift start times or spacing out high-volume tasks, can feel invisible, but it changes everything on a tough day.

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BirdEye

MAY 12, 2025

Marketing for doctors’ offices has become frustrating for many medical professionals. Youre trained to treat patients, not decode algorithms or build a content funnel. Yet without a proper medical marketing strategy , its harder to attract new patients, rank in search results, or compete with larger healthcare providers that dominate digital visibility.

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SurveySensum

MAY 12, 2025

Every patient interaction is a chance to build trust and loyalty. In fact, 68% of the satisfied patients recommend their healthcare providers to others. On the other hand, dissatisfied patients can quickly spread negative feedback, affecting both your reputation and growth. Therefore, by creating well-crafted patient satisfaction surveys at the right time, you can get rich insights into the patient experience, from appointment scheduling to post-care follow-ups.

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BirdEye

MAY 12, 2025

Looking for a strategy that puts your business on the best review sites UK audiences actually use? In todays digital world, UK consumers are far more likely to trust online feedback than traditional ads or billboards. Whether they’re hunting for a local bakery or choosing a new accountant, people check real reviews across Google, Facebook, and trusted industry sites before making a decision.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

Optimove

MAY 12, 2025

Built into Optimoves Positionless Marketing Platform, Engage is the engine behind Creative Power enabling real-time content creation, management, and optimization The post Optimove Launches Engage to End Content Chaos in the GenAI Age appeared first on Optimove.

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Engagement Marketing Management 40

BirdEye

MAY 12, 2025

When a legal matter wraps upwhether it’s a personal injury settlement, a divorce resolution, or successful estate planning, law firms often follow up with a request for client feedback. But asking for a review isnt always enough. Many clients want to share their experience but arent sure how to phrase it or where to start. Thats why providing review examples and templates can make a big difference.

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Forrester's Customer Insights

MAY 12, 2025

The more I see social media conversations about brand versus demand or ideas like the 95:5 rule, the more I realize that a lack of good, objective data is at the center of these conversations.

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BirdEye

MAY 12, 2025

Feeling like your dental practice is getting lost in the scroll? Youre not alone. In fact, many dentists post randomly, without a clear plan or purpose. Consequently, it often leads to low engagement and missed opportunities to connect with patients. Thats why having a strong content strategy and a solid bank of dental social media post ideas can make all the difference.

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Social Media Engagement Tips Insurance 52

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Forrester's Customer Insights

MAY 12, 2025

In today’s volatile business environment, executives face the dual challenge of optimizing costs while maintaining exceptional customer experiences. Our new report, “The Golden Thread From CX To Value Streams Reveals Optimization Opportunities” offers a strategic approach to navigating these complexities.

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BirdEye

MAY 12, 2025

Luxury property marketing is not just about showcasing square footageits about selling a lifestyle. Young affluent buyers seek more than amenities; they want emotion, story, and a sense of distinction. Every touchpoint in the luxury real estate marketing journey must reflect exclusivity and intention. From the listing copy to the client follow-up, nothing can feel generic.

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PeopleMetrics

MAY 12, 2025

The indictment of Op4G and Slice exposed more than just a fraud scheme. It exposed a business model under pressure. A model where online panels were treated as endless, anonymous pools of survey takers. Where volume was prioritized over verification. And where companies assumed that fraud detection could fix what flawed sourcing allowed in. That assumption no longer holds.

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BirdEye

MAY 12, 2025

Digital marketing in Australia is now at the heart of business growth. Aussies are scrolling more, watching faster, and buying smarter. From YouTube Shorts to online reviews, the digital game is changing at breakneck speed. Today, brands aren’t just competing for attention. They’re fighting for trust, relevance, and sustainable business growth.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

ShepHyken

MAY 12, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. (Re-)Focus On Customer Retention And Growth During Volatile Times by Laura Ramos (Forrester) While deeper understanding is the first step, retention should be the desired result.

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BirdEye

MAY 12, 2025

Local discovery today is fast, frictionless, and highly data-driven. Search engines and map apps surface a small set of listings, and in just one tap, consumers can call, book, or get directions. For multi-location brands, these listings are no longer a background SEO tactic. Theyre a real-time driver of foot traffic, calls, and revenue. Yet, many marketing teams still measure success by the number of directories they appear on or the total citations they control.

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