Experience Matters

APRIL 9, 2017

After a great trip last year, Temkin Group is coming back to Australia. Do you want to see us while we’re there? Here are some opportunities: Melbourne, 19-20 June: Conference: Customer Experience Tech Fest Join me at this exciting conference where I will deliver keynote addresses on CX trends and customer-centric culture. I’m looking forward to the […].

Groups 175

Groups Conference Customer Centricity Culture 175

transcosmos Information Systems

APRIL 9, 2017

Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid pace, the IT service desk provided by companies will need to keep up. Moreover, because service desks of today have become the primary point of contact between the service provider and its customers, businesses must also provide customers a useful interface that meets their most current support needs.

Infographics 82

Infographics Self Service Multi-Channel Social Media 82

transcosmos Information Systems

APRIL 9, 2017

Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid pace, the IT service desk provided by companies will need to keep up. Moreover, because service desks of today have become the primary point of contact between the service provider and its customers, businesses must also provide customers a useful interface that meets their most current support needs.

Infographics 48

Infographics Self Service Multi-Channel Social Media 48